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The College of Haringey, Enfield and North East London

London’s College for Skills

Introduction to the course

This Apprenticeship covers all job roles in the IT and Telecommunications sector. The training on offer meets the needs of most employers now and for the future. Apprentices will learn how to repair and maintain computer systems, as well as how to use and maintain IT systems and networks. IT is an increasingly important area, and whatever role apprentices take they will be part of a fast-moving, ever-changing sector. Apprentices will work full time and attend college on day release throughout the programme.


This training is delivered one day a week at college (either at our Enfield or Tottenham site) and the rest of the time is delivered on employers’ premises

Average Duration

18 to 24 months

What do I need?

There are no formal entry requirements to this qualification. The apprentices will be assessed and interviewed in order to demonstrate the range required by the relevant NVQ at work. In addition to that the apprentices are expected to carry out initial assessments in English and Math. It is expected to ideally achieve a level 1 in both the subject areas. If a GCSE grade C and above is held, then it is not required to do any functional skills as a part of the apprenticeships

How is the course taught?

The Intermediate Apprenticeship Hospitality Services is made up of a framework which includes:

  • QCF Level 3 NVQ Diploma in Professional Competency in IT and Telecoms Professional

  • QCF Level 3 Certificate in ICT Systems and Principles

  • Math Functional Skills Level 2

  • English Functional Skills Level 2

  • ICT functional Skills Level 2

  • Employment Rights and Responsibilities

How will I be assessed?

The apprentice is expected to attend on the job and off the job training to attain knowledge training and complete competency units. In addition to that the apprentice will also be trained by the employer

What does it lead to?

On completion of this qualification the apprentice can move onto higher IT apprenticeships or degree programmes or alternatively into full time employment.

Sample Course Units

  • Health and Safety in ICT

  • Customer Care in ICT

  • Website software

  • Software installation and upgrade

  • Install, Configure ICT Equipment & OS

  • Testing ICT Systems

  • Install, Configure and Upgrade ICT Software

  • Microsoft Technical Associate Certificate –Networking Fundamentals

  • Microsoft Technical Associate Certificate –Windows Server Administration Fundamentals

Employer's Benefit

The employer benefits from the skills and qualifications that the apprentice who are being trained by professional trainers to gain a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecom Professionals brings to the organisation. The mixture of on and off job learning ensures that the apprentice learns the skills that work best for their business. The employer also benefits from a £1500 grant subject to meeting the eligibility criteria.

Course Details

Location Start Date - End Date
Enfield Centre 1 Aug 2016 - 31 Jul 2017

Course Code: AP3NITPW / 5DA22Z

Information on course fees

If you are aged 16 – 18:
Courses are free up to Level 3

If you are over 18, fees may apply:

If you are aged, 19-23 click here for information on financial help available to you.

If you are aged 24+ click here for information on financial help available to you. This course is eligible for a loan.

Information on how to apply


Justice Appiah

I'm pleased that after four years of searching for a job in IT, the College has given me the help I needed. I knew I had the skills but polishing up my interview techniques and getting valuable advice was essential. For the future, I plan to progress to Level 4 study and within five years I'd like to be working for a large company in IT Customer Service and Technical Maintenance.

Justice Appiah IT Advanced Apprenticeship Level 3

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How to apply

Thanks for your interest in applying. Choose a level of course from the options on the left for more information and to complete your application.

Click here for information about course levels


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Entry Level

This level will help you to develop general skills and improve your confidence if you do not have any experience or GCSEs. It will improve your basic reading, number skills and English language skills

What do I need?

Qualifications you can achieve:

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Level 1

This level will give you a good basic knowledge and understanding of the subject area. This level will develop your functional skills and give you some work experience.

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Level 2

This level will give you a deeper understanding of the subject area. This is a good level of education for employment and will improve your problem solving skills and increase your resourcefulness. This level is often the minimum requirement for employers.

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Level 3

This level gives you a thorough and developed understanding of the subject area. This level will give you experience in problem-solving, managing a workload and adapting your skills to achieve your objectives. This level is the minimum requirement when applying to universities and is the preferred requirement for most employers.

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Level 4 and Above

This level involves extensive studying and can help to make you a specialist in your field of learning or work.

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