We will be with you on every step from your initial enquiry to the success of your employees in their qualifications.

Here's what you can expect from us at each stage of the journey:

Initial contact:

You might contact us by phone or email, or meet us at one of the many events we attend.

First actions:

Once you have spoken to one of our advisors, we will enter your details into our database, which helps us to keep track of your training requirements.
An account manager will then contact you to discuss your requirements in general terms.
At this stage, we will normally arrange a time and date to visit and discuss your businnes needs face to face.

Meeting you - and listening

When our account manager meets with you, the most important thing they will do is to listen to you - after all, you are the expert on your own requirements.
We will work to understand your business and recognise your objectives. From this we will work with you to identify your training requirements.

Designing and planning your Training Solution

We will prepare and agree with you a Training Plan and Proposal, and provide you with different options and the advice you need to understand them.
We will also advise you at this stage on funding opportunities that you may be able to access.

Delivering your bespoke Training Solution

Our training of your staff will involve the highest quality resources and delivery methods, including:

• Work based assessment
• Interactive training
• Professional and expert delivery
• Detailed briefing of all training deliverers, assessors and trainers

Monitoring and Support

We will maintain contact with you throughout the training process via your dedicated Account Manager, giving you a consistent point of contact.
We will also offer individual support to each of your employee learners.
We carry out thorough, ongoing monitoring of our training delivery. We will analyse and evaluate learners' feedback and analyse and evaluate the impact of the training on your business.
we will provide you with reports on both the progress and feedback of your employees.

Success

Our ultimate aim is to ensure that your learners succeed at gaining their qualifications, and that you see the results you want for your business. We have excellent success rates and a very high rate of repeat business, so you can be confident that we'll achieve these aims together.

 

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