Welcome to the Capital City College Group briefing about the summer 2020 results. My name is David Dangana, I am the Director of Quality at CCCG which is the group name for City and Islington College, Westminster Kingsway College and the College of Haringey, Enfield and North East London and I want to use this opportunity to explain the support we are going to be providing you, our current students with regards to your results.
We understand how unsettling the last few months may have been for you, since the college was closed and exams were cancelled due to the COVID-19 pandemic. As you are aware, your results are based on centre assessed grades and standardisation by the Awarding Organisations under the guidance of Ofqual. For more information about how the results you received were reached, please refer to the Ofqual Student Handbook which gives you information about that and what you can do next and you will find on this webpage.
As a college, we are here to support you to the next stage of your life – further or higher education, training or work. I will use this briefing to explain what you can do after you receive your results. In the event that you have not yet received your results, please contact the exams department at your college. All A Level and level 3 qualifications should be released on the 13 August 2020 and GCSE and level 2 qualification on the 20 August 2020. A lot of the other qualifications are being released on a daily basis and we will ensure that you receive your results as soon as possible.
As a college, if we feel that the awarding organisations have made a procedural or administrative error in producing the results of our own current students, I want you to be rest assured that we shall be appealing those results. For students of schools or colleges not in the CCCG you should speak to your own college or school.
Advice and Guidance: For our students, I want to use this opportunity to ask you to contact the Advice and Guidance Teams so they can support you with your next steps. They will also be able to support you if you are unhappy with your results and sign post you to the right support channels. However, if you studied at another school or college you can also access our Advice and Guidance team, as enrolling at one of our colleges may be an option for you.
Current students can also use the CCCG Exams Results Helpline by calling them free on 0800 100 900. They can provide information on appeals, complaints, or what your next steps may be once you’ve received your results
Appeals: Once you have received your results, you are free to appeal the grade. However, your appeal will need to be based on administrative errors, procedural errors, claims of bias or discrimination.
Please send your appeals to ResultsAppeal2020@capitalccg.ac.uk stating your grounds for appeal and which subject/unit/or module grade you are appealing. You should also send in a copy of your results slip for verification. You should get a response within 5 days of putting in an appeal with an outcome and information about what happens next. If your appeal is successful, we shall appeal to the Awarding Organisation on your behalf.
Subject Access Request (SAR): All of our students have the right to make a subject access request which enables them to get information about their grades and rankings amongst other information which we hold about the student.
If you require more than just the grades and ranking, you will need to complete the CCCG SAR template and send it to email@example.com. We shall endeavour to respond to your request within 30 working days.
Autumn examination: There is an opportunity to retake your GCSE and A level examinations in the autumn. All CCCG students who want to writetake the autumn examinations should do so by sending their requests to the dedicated email address – firstname.lastname@example.org. You can apply to retake the exams regardless of the outcome of your appeal or even if you did not appeal. The college will pay for your exam fees. All requests to retake A Level subjects must be made before the 28 August 2020 and for GCSE before the 4 September so we can meet the Awarding Organisation deadlines.
Complaints: If you are a CCCG student, do feel free to lodge a complaint if you have one, at any point, if you are unhappy with the service that you are receiving from us. All complaints will be managed using the normal complaints processes.
Mock examinations: We are aware of the last minute change in government policy about the use of mock examination results. We are awaiting further information and will act upon it once we get clearer guidance from Ofqual and the Awarding Organisations.
If you are unhappy about the grades you have received, please do not contact your teacher – please see below for further information:
This year, results were provided based on the guidelines provided by the government’s ‘exceptional arrangements for assessment and grading in 2020’. You will be able to appeal if you wish. The grounds for appeal under these circumstances are restricted to:
In the event that you want appeal, please send your appeals to ResultsAppeal2020@capitalccg.ac.uk accompanied with your results, stating your student ID, course of study and the grounds of your appeal within 5 days of tomorrow. Please remember to send your results slip or we will be unable to process your appeal.
We aim to get back to you within 5 days of receiving your appeal with an outcome detailing the next steps.
You will still have the opportunity to sit exams in Autumn 2020. You will not have to pay examination fees as we will pay the fees for you. The higher of the grades achieved in either the exam or estimated grade will be the final outcome.
If you wish to sit the Autumn exams, please register your interest by emailing Exams.Query@conel.ac.uk with your full name, student ID number and the subject(s) you wish to sit before 18 September 2020.
If you are looking for further advice and support about what to do next, please contact us – you can also get in touch using our Live Chat (bottom right of this page).
All CONEL students will receive their results in the morning of results day by email. If you have applied to university through UCAS, your results will also have been sent to UCAS.
We will be posting a physical paper copy of your results to your home address as soon as possible, but this will be delayed due to social distancing and reduced numbers of staff in our college buildings – please ensure you use your attached digital results slip in the meantime. We can confirm your grades to a third party if needed.
Awarding bodies will issue certificates, as usual, in the autumn. These are usually processed by late October and we plan to send certificates to home addresses as soon as we receive them from the awarding bodies.