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penny dagenham

"Each course is designed specifically for us and for the situations our staff face."

Penny Robinson, Learning Centre Manager for the London Borough of Barking and Dagenham, is very clear about the difference our training has made to the organisation:

“Almost a thousand of our employees have been trained by The College in recent years, across a huge range of subjects, from equality and diversity training to ICT courses or how to deal with violence and aggression. The one common factor that stands out is that each course is designed specifically for us and for the situations our staff face.”

“The training is so flexible – they talk to us about our particular training needs and then produce bespoke training programmes that have a real impact on our staff’s performance. In fact, the only problem we’ve had is that once an employee has been on a training course, they want to go straight back and do the next one!”

“The overall effect on our staff has been clear to see – staff have more confidence and communication has improved across the whole organisation. There are managers here now whose journey up through the ranks has been supported by the College's training at every step.”

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