"People enjoy using the Centre; if they have any problems they report it to us, if they get behind we help them to catch up, we're always here to help."

"I came to the UK from Mauritius 23 years ago, and I speak French as my first language. I work as a postman in processing here at the Mount Pleasant Sorting Office. I've been a Union Learning Rep for five years. I did my ULR training levels 1 and 2 at CWU headquarters in Bournemouth. I did an ITQ course with CONEL and I started the Certificate in Continuing Professional Development with London Metropolitan University earlier this year (2009).

I'm also doing an NVQ Level 3 in Advice and Guidance and then I want to train to teach in the lifelong learning sector as a French tutor.

There are migrant workers, such as cleaners, who use the Learning Centre during their shifts to improve their skills. Some users don't know computers at all, they've not been in college for a long time. After they've done Level 1 and 2 they are confident, they have up-to-date skills, they can use the internet, and they can help their kids at home. We've been doing mostly basic IT, now we're offering ITQ Level 2 as well.

People enjoy using the Centre; if they have any problems they report it to us, if they get behind we help them to catch up, we're always here to help.

The benefit to Royal Mail is that people use computers at work, it keeps the workforce up-to-date. Also it develops skills for people who leave, for example in cases of redundancy, or move on, or gain a promotion; it can be a chance to go into management."