Property Maintainance op

Level: 2 Duration: 18 to 24 months

Occupational Profile:

The primary role of a Property Maintenance Operative is to optimise property condition and quality and to ensure the building is kept in a safe working condition. Property Maintenance Operatives need to maintain a high level of quality, providing maximum satisfaction to customers, clients, guests and team. They will understand the mechanism of buildings including electrical, plumbing, plant, safety systems and equipment. They will provide first and immediate response to fault finding, whilst maximising quality and ensuring cost effectiveness. They will ensure prevention of major damage that could result in extensive costs and minimise reactive intervention.

Entry criteria: Applicants will be assessed and interviewed to demonstrate that they have the ability to cover the range required by the apprenticeship standard, at work. In addition, the apprentices are expected to carry out initial assessments in English and Maths where they would be expected to ideally achieve Level 1 in both subject areas. If an apprentice has a GCSE in Maths and English or ICT at A*- C, they don’t need to complete functional skills as a part of the apprenticeship.

Delivery Model: The standard delivery model for this apprenticeship is:
 Day release at the college (Tottenham centre – two cohort start dates in September and April).
 It can also be delivered as a block delivery model for discrete cohorts for employers who have large enough groups.

Progression: Completing this apprenticeship programme with its transferable skills will enable progression into roles such as a Technical Specialist e.g. Electrical or Plumbing and Supervisory and Management roles e.g. Facilities Management, across a wide range of sectors..

Additional information: There are no entry requirements to the apprenticeship but employers may run their own selection process. Apprentices without Level 1 English and Maths will need to achieve this level and take the test for Level 2 English and Maths prior to completion of their Apprenticeship.


Interpersonal Skills

You will need to:
 Take ownership of situations
 Work independently and as part of a team
 Communicates effectively either verbally or in writing
 Problem solving approach
 A drive for efficiency and value for money
 Communicate effectively at all levels
 Ability to understand limitations within the role
 A drive for quality and excellence


A Property Maintenance Operative will use their knowledge and understanding of basic carpentry, electrical, plumbing and decorating to:

 Understand and demonstrate the importance of Health and Safety in the workplace
 Comply with organisational safety, policies and procedures and identify hazards and reduce them
 Consider safety compliance with a diverse sector of client groups
 Understand and demonstrate the importance of working safely at height
 Carry out repairs to the fabric of a building, for example repairs to walls, doors, door frames, skirting boards or plaster damage to internal walls
 Understand and maintain plumbing and drainage systems, for example repairs to WC systems, leaking taps or water testing and unblocking drains
 Maintain high levels of water hygiene within a building
 Understand and maintain electrical distribution, safe repair of electrical installation to legal requirements, for example replacing damaged sockets, plugs, lighting and fuses.
 Understand and maintain plant, safety systems and equipment
 Demonstrate and implement energy, environment and sustainable practices
 Understand and maintain grounds and external fabrication of a building, such as drainage and guttering
 Understand and demonstrate the safe use of hand tools, for example screwdrivers, power drills, pliers, paper strippers and a variety other tools used in plumbing and carpentry
 Demonstrate and understand the importance of the control of resources and stock
 Understand and demonstrate the principles of Planned Preventative Maintenance
 Understand how to prepare for refurbishment or deep clean of equipment and surfaces
 Carry out repairs and reactive maintenance
 Understand the importance of customer service
 Record and report information accurately either internally or externally


Core Behavioural Attributes

You will have:
 Have a flexible attitude
 Commitment to quality and excellence
 Ability to perform under pressure
 Persists in the face of adversity
 Thorough approach to work
 Ownership of work and follow through to a satisfactory conclusion.
 Client/Customer focus and interaction
 Able to live by the organisations values
 Ability to create effective working relationships
 Aptitude for problem solving
 Ability to comply with company policies and procedures
 Ability to control and influence within remit
 Persuasive influencing skills
 Shows respect for all stakeholders

End Point Assessment:

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