Level: 2 Duration: 18 to 24 months
The primary role of a Property Maintenance Operative is to optimise property condition and quality and to ensure the building is kept in a safe working condition. Property Maintenance Operatives need to maintain a high level of quality, providing maximum satisfaction to customers, clients, guests and team. They will understand the mechanism of buildings including electrical, plumbing, plant, safety systems and equipment. They will provide first and immediate response to fault finding, whilst maximising quality and ensuring cost effectiveness. They will ensure prevention of major damage that could result in extensive costs and minimise reactive intervention.
Entry criteria: Applicants will be assessed and interviewed to demonstrate that they have the ability to cover the range required by the apprenticeship standard, at work. In addition, the apprentices are expected to carry out initial assessments in English and Maths where they would be expected to ideally achieve Level 1 in both subject areas. If an apprentice has a GCSE in Maths and English or ICT at A*- C, they don’t need to complete functional skills as a part of the apprenticeship.
Delivery Model: The standard delivery model for this apprenticeship is:
Day release at the college (Tottenham centre – two cohort start dates in September and April).
It can also be delivered as a block delivery model for discrete cohorts for employers who have large enough groups.
Progression: Completing this apprenticeship programme with its transferable skills will enable progression into roles such as a Technical Specialist e.g. Electrical or Plumbing and Supervisory and Management roles e.g. Facilities Management, across a wide range of sectors..
Additional information: There are no entry requirements to the apprenticeship but employers may run their own selection process. Apprentices without Level 1 English and Maths will need to achieve this level and take the test for Level 2 English and Maths prior to completion of their Apprenticeship.
You will need to:
Take ownership of situations
Work independently and as part of a team
Communicates effectively either verbally or in writing
Problem solving approach
A drive for efficiency and value for money
Communicate effectively at all levels
Ability to understand limitations within the role
A drive for quality and excellence
A Property Maintenance Operative will use their knowledge and understanding of basic carpentry, electrical, plumbing and decorating to:
Understand and demonstrate the importance of Health and Safety in the workplace
Comply with organisational safety, policies and procedures and identify hazards and reduce them
Consider safety compliance with a diverse sector of client groups
Understand and demonstrate the importance of working safely at height
Carry out repairs to the fabric of a building, for example repairs to walls, doors, door frames, skirting boards or plaster damage to internal walls
Understand and maintain plumbing and drainage systems, for example repairs to WC systems, leaking taps or water testing and unblocking drains
Maintain high levels of water hygiene within a building
Understand and maintain electrical distribution, safe repair of electrical installation to legal requirements, for example replacing damaged sockets, plugs, lighting and fuses.
Understand and maintain plant, safety systems and equipment
Demonstrate and implement energy, environment and sustainable practices
Understand and maintain grounds and external fabrication of a building, such as drainage and guttering
Understand and demonstrate the safe use of hand tools, for example screwdrivers, power drills, pliers, paper strippers and a variety other tools used in plumbing and carpentry
Demonstrate and understand the importance of the control of resources and stock
Understand and demonstrate the principles of Planned Preventative Maintenance
Understand how to prepare for refurbishment or deep clean of equipment and surfaces
Carry out repairs and reactive maintenance
Understand the importance of customer service
Record and report information accurately either internally or externally
Core Behavioural Attributes
You will have:
Have a flexible attitude
Commitment to quality and excellence
Ability to perform under pressure
Persists in the face of adversity
Thorough approach to work
Ownership of work and follow through to a satisfactory conclusion.
Client/Customer focus and interaction
Able to live by the organisations values
Ability to create effective working relationships
Aptitude for problem solving
Ability to comply with company policies and procedures
Ability to control and influence within remit
Persuasive influencing skills
Shows respect for all stakeholders