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Health and Social Care

Health care

Level:Duration: 18 months

Occupational Profile
Healthcare support workers (HCSWs) work as part of a team providing high quality and compassionate care to individuals. You will carry out well-defined routine clinical duties like monitoring an individual’s conditions (by checking things like blood pressure, temperature or weight), checking on their overall progress, comfort and well being. 

You will prepare individuals for healthcare activities carried out by other members of the healthcare team, looking after them before, during and/or after those activities in line with their care plan. You will also carry out non-clinical duties and, depending on where you work, this could include things like keeping records, making beds, tidying up your work area, returning or cleaning the equipment used during a clinical activity. You will be able to address straightforward problems in your day to day work, reporting concerns and changes to the appropriate person in a timely manner. HCSWs work in a range of healthcare settings and your team may include workers from both health and social care. You will report to a registered healthcare practitioner who will directly or indirectly supervise your work. 

Entry criteria: Applicants will be assessed and interviewed to demonstrate that they have the ability to cover the range required by the apprenticeship standard, at work. In addition, the apprentices are expected to carry out initial assessments in English and Maths where they would be expected to ideally achieve Level 1 in both subject areas. If an apprentice has a GCSE in Maths and English or ICT at A*- C, they don’t need to complete functional skills as a part of the apprenticeship. 

Delivery Model: This apprenticeship standard can be delivered in a number of ways: 

  • At the employer site 
  • At the college campus 
  • It can be delivered to a cohort of learners or as one to one individual training 
  • The course is a roll on roll off programme which means that we can start this at any point in the year 

Progression: Those who successfully complete the level 2 healthcare support worker standard could be eligible to move on to the senior healthcare support worker standard if your employer supports you for it. 

Additional information: There are no entry requirements to the apprenticeship but employers may run their own selection process. Apprentices without Level 1 English and Maths will need to achieve this level and take the test for Level 2 English and Maths prior to completion of their Apprenticeship. 

Values: You will be caring and compassionate; honest; conscientious and committed.

Behaviours: You will treat people with dignity, respecting individual’s diversity, beliefs, culture, values, needs, privacy and preferences; show respect and empathy for those you work with; have the courage to challenge areas of concern and work to best practice; be adaptable, reliable and consistent; show discretion; show resilience and self-awareness.

Skills:

Communication

You will know and understand:

  • Communicate effectively with individuals, their families, carers and healthcare practitioners using a range of techniques, keeping information confidential
  • Handle information (record, report and store information) related to individuals in line with local and national policies

You will know and understand:

  • Why it is important to communicate effectively at work; how to communicate with individuals that have specific language needs or wishes; ways to make yourself understood; how to reduce problems with communication;
  • Legislation, policies and local ways of working about handling information; how to keep information confidential; why it is important to record and store patient information securely and what to do if you think information is not secure

Health Intervention

You will be able to:

  • Support individuals with long term conditions, frailty and end of life care 
  • Identify and respond to signs of pain or discomfort
  • Promote physical health and wellbeing of individuals
  • Assist with an individuals’ overall comfort and wellbeing
  • Support individuals with activities of daily living
  • Recognise deteriorations in health, long term conditions, physiological measurements, skin integrity and report appropriately
  • Report any changes in physical health needs as appropriate

You will know and understand:

  • How to do routine clinical tasks (eg check blood pressure, temperature, weight etc) delegated from a registered nurse or other healthcare professional
  • The signs and symptoms of a person who is experiencing pain or discomfort
  • How to promote a person’s physical health and wellbeing
  • How to support a person’s comfort and well being
  • The importance of hydration, nutrition and food safety
  • What the activities of daily living are and which ones you are expected to support in your role
  • The signs of a person whose health and well being is deteriorating; and how to report changes and deterioration

Person Centered

You will be able to:

  • Demonstrate what it means in practice to provide person centred care and support

You will know and understand:

  • What it means to give ‘person centred care and support’; why it is important to get consent, even when it is difficult; why it is important to get people actively involved in their own care; why it is important to give people choices about their care; and why treating people as valuable and unique individuals makes a big difference in how they feel

Dementia, Cognitive Issues, Mental Health

You will be able to:

  • Promote mental health and well being 
  • Recognise limitations in mental capacity and respond appropriately
  • Recognise and respond to signs of poor mental health for example dementia, depression, anxiety or other cognitive issues
  • Recognise and report any deterioration in an individual’s mental health

You will know and understand:

  • The main forms of mental ill health and their impact on people’s lives; and how to promote mental health and wellbeing
  • The possible signs of limitations in mental capacity and what to do when you notice them
  • The possible signs of mental health, dementia and learning disability in people; why depression, delirium and the normal ageing process may be mistaken for dementia; the importance of early diagnosis in relation to dementia and other cognitive issues
  • How to report changes or deterioration

Skills:

Basic Life Support

You will be able to:

  • Perform basic life support for individuals using appropriate resuscitation techniques and equipment

You will know and understand:

  • How to perform basic life support

Physiological

You will be able to:

  • Undertake a range of physiological measurements using the appropriate equipment including, height, weight, blood pressure, pulse and breathing rate and blood pressure

You will know and understand:

  • The range of physiological states that can be measured including body temperature, weight, height, blood pressure, pulse and breathing rate
  • The range of physiological states that can be measured including body temperature, weight, height, blood pressure, pulse and breathing rate
  • The normal range of physiological measurementsthe normal range of physiological measurements

Personal and People Development

You will be able to:

  • Take responsibility for, prioritise and reflect on your own actions and work 
  • Work as part of a team, seeking help and guidance when you are not sure
  • Maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal 

You will know and understand:

  • Your role and the responsibilities and duties of your job; why it is important to work in ways that have been agreed by your employer and to follow standards/codes of conduct;
  • Working relationships and the importance of working well with other people; who or where to go for help and support about anything related to your work 
  • The importance of personal development and how to reflect on your work; how to create a personal development plan

Health, Safety and Security

You will be able to:

  • Maintain a safe and healthy working environment 
  • Take appropriate action in response to incidents or emergencies following local guidelines

You will know and understand:

  • Legislation, policies and local ways of working which relate to health and safety at work; your responsibilities, and the responsibilities of others, relating to health and safety at work
  • What to do in situations that could cause harm to themselves and others; how to handle hazardous materials and substances; and what to do when there is an accident or sudden illness

Duty of Care

You will be able to:

  • Follow the principles for implementing a duty of care, always acting in the best interest of individuals to ensure they do not come to harm

You will know and understand:

  • The meaning of ‘duty of care’ and why it is important; what support is available when you come across a difficult situation or when someone makes a complaint

Safeguarding

You will be able to:

  • Follow the principles of safeguarding and protection

You will know and understand:

  • Legislation, policies and local ways of working about ‘safeguarding’ and protection from abuse the signs of abuse and what to do if you suspect abuse; and how to reduce the chances of abuse as much as possible

Infection and Prevention

You will be able to:

  • Use a range of techniques for infection prevention and control including waste management, hand washing and the use of Personal Protective Equipment (PPE)

You will know and understand:

  • Legislation, policies and local ways of working that help to prevent infection; the meaning of ‘risk’ and ‘risk assessment’; the importance of good personal hygiene and hand washing; how to select the right PPE (such as gloves, aprons and masks); how infections start and spread; the importance of cleaning, disinfecting and maintaining a clean workplace to reduce the risk and spread of infection;and the meaning of ‘antimicrobial resistance’

Moving and Handling

You will be able to:

  • Move and position individuals, equipment and other items safely

You will know and understand:

  • Why people and objects need to be moved safely; how to move and position people safely; how to move and handle equipment and other objects safely; agreed ways of working when moving people and know how to identify any risks

Equity and Diversity

You will be able to:

  • Move and position individuals, equipment and other items safely follow the principles of equality, diversity and inclusion

You will know and understand:

  • Equality and diversity legislation, policies and local ways of working; why equality is important and how discrimination can happen at work

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intermediate clinical care

This apprenticeship is aimed those who provide vital assistance to healthcare professionals that diagnose, treat and care for patients. They work in clinical services such as medical, surgical, outpatients, community and A&E. They are involved in looking after the well-being and comfort of patients.

Average Duration: The apprenticeship runs for 12 to 14 months

Course Information

The Intermediate Clinical Healthcare Apprenticeship is made up of a framework which includes:

  • Level 2 Diploma in Clinical Healthcare Support
  • Math Functional Skills Level 1
  • English Functional Skills Level 1
  • Employment Rights and Responsibilities

Progression

Apprentices may progress to advanced apprenticeship in clinical care; care management, team leading.

Entry qualifications

Applicants will be assessed and interviewed to demonstrate that they are able to cover the range required by the relevant NVQ at work. In addition, the apprentices are expected to carry out initial assessments in English and Maths where they would be expected to ideally achieve a level 1 in both the subject areas. If you do have GCSE then they don’t have to do functional skills as a part of the apprenticeship.

Assessment

The apprentice is expected to attend college to attain knowledge, training and complete an online portfolio. In addition, they will also be trained by the employer which is then assessed by college assessors and put together as an online portfolio.

How to apply

You can apply through the college application. Once you have applied to the college, you will be invited for an interview at the college and also with the potential employer.

Unit Title

These are the elements of the course, please browse through and select the ones that best match your training and company requirements.

Mandatory units include:

  • Introduction to personal development in health, social care or children’s and young people’s settings
  • Introduction to communication in health, social care or children’s and young people’s settings
  • Introduction to duty of care in health, social care or children’s and young people’s settings
  • Introduction to equality and inclusion in health, social care or children’s and young people’s settings
  • The role of the health and social care worker
  • Contribute to health and safety in health and social care
  • The Principles of infection prevention and control
  • Causes and spread of infection
  • Implement person centred approaches in health and social care
  • Principles of safeguarding and protection in health and social care
  • Handle information in health and social care settings

Optional Units Sample:

  • Dementia Awareness
  • Principles of health promotion
  • Promotion of general health and wellbeing
  • Carry out pre-donation assessment at blood/blood component donation sessions
  • Obtain and test capillary blood samples
  • Prepare donors for blood or blood component donation and monitor the donation process
  • Prepare individuals for healthcare activities
  • Support individuals undergoing healthcare activities
  • First Aid Essentials
  • Cleaning, decontamination and waste management
  • Obtain and test specimens from individuals
  • Undertake agreed pressure area care
  • Move and position individuals in accordance with their plan of care
  • Assist in the administration of medication
  • Receive and store medication and products
  • Support individuals who are distressed
  • Support individuals to access and use information about services and facilities
  • Support individuals to manage continence
  • Protecting from the risk of violence at work
  • Provide support for sleep

Location

We can accommodate different models based on the needs of the employer but generally the model is one/half day a week at our Enfield Campus or Tottenham Campus and the rest of the time working closely with an employer.

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Senior Healthcare.png

 Level: 3 Duration: 18 to 24 months

Occupational Profile:

Senior Healthcare Support Workers help registered practitioners deliver healthcare services to people. As an experienced support worker, you carry out a range of clinical and nonclinical healthcare or therapeutic tasks, under the direct or indirect supervision of the registered healthcare practitioner. You provide high quality, compassionate healthcare, following standards, policies or protocols and always acting within the limits of your competence. You may work in a range of services e.g. hospital, community, health or day case unit, birth centre or midwifery led unit, someone’s home, operating theatre, nursing or care home, assessment centre, hospice, school, prison, GP surgery, charity or voluntary organisation; working in partnership with individuals, families, carers and other service providers. Learners can opt for 6 different options which include – adult nursing, maternity support, theatre support, mental health support, children and young people support, therapy support.

Entry Criteria: Applicants will be assessed and interviewed to demonstrate that they have the ability to cover the range required by the apprenticeship standard, at work. In addition, the apprentices are expected to carry out initial assessments in English and Maths where they would be expected to ideally achieve Level 1 in both subject areas. If an apprentice has a GCSE in Maths and English or ICT at A*- C, they don’t need to complete functional skills as a part of the apprenticeship.

Delivery Model: This apprenticeship standard can be delivered in a number of ways:
 At the employer site
 At the college campus
 It can be delivered to a cohort of learners or as one to one individual training
 The course is a roll on roll off programme which means that we can start this at any point in the year.

Progression: After a period of working and gaining experience, you may be able to work towards an Assistant Practitioner or Nursing Associate post or, providing you meet the entry requirements, apply to university to become a registered healthcare practitioner.

Additional information: There are no entry requirements to the apprenticeship but employers may run their own selection process. Apprentices without Level 1 English and Maths will need to achieve this level and take the test for Level 2 English and Maths prior to completion of their Apprenticeship.

 Skills:

 Health and wellbeing

 You will be able to:
 Assist registered healthcare practitioners with clinical or therapeutic tasks; follow care plans; notice and report changes
 Gather evidence to assist in obtaining a client history, review health-related data and information
 Promote physical and mental health and wellbeing, providing opportunistic brief advice on health and wellbeing
 Assist with an individual’s overall comfort, identify and respond to signs of pain or discomfort
 Recognise issues and deteriorations in mental and physical health, report and respond appropriately, supporting others to do so
 Recognise limitations in mental capacity and respond appropriately
 Perform basic life support for individuals

 Duty of care and candour, safeguarding, equality and diversity

 You will be able to:
 Follow the principles for equality, diversity and inclusion
 Implement a duty of care and candour
 Safeguard and protect adults and children; promote the principles to others

 Person centred care, treatment and support

 You will be able to:
 Demonstrate what it means in practice to promote and provide person centred care, treatment and support by obtaining valid consent, and carrying out risk assessments
 Work in partnership with the individual, their carer, families and the wider healthcare team
 Promote clinical effectiveness, safety and a good experience for the individual

 Communication

 You will be able to:
 Demonstrate and promote effective communication using a range of techniques
 Observe and record verbal and non-verbal communication
 Handle information (record, report and store information) in line with local and national policies, keep information confidential and support others to do so; take part in audits

 Personal, people and quality improvement

 You will be able to:
 Act within the limits of your competence and authority; ensure that anyone you supervise acts within theirs’
 Take responsibility for, prioritise and reflect on your own actions, work and performance; maintain and further develop your own skills and knowledge, participate in appraisal
 Work as part of a team, seek help and guidance when you are not sure, escalate concerns in a timely manner to the correct person; support or supervise colleagues as required, delegate well- defined tasks appropriately
 Act as a role model; mentor peers; deliver training through demonstration and instruction

 Health, safety and security

 You will be able to:
 Maintain a safe and healthy working environment, take appropriate action in response to incidents or emergencies, following local guidelines
 Move and position individuals, equipment and other items safely
 Undertake risk assessments
 Use a range of techniques for infection prevention and control, eg waste management, spillage, hand washing, use of Personal Protective Equipment (PPE)

Knowledge:

Health and wellbeing

You will know and understand:
 How to carry out routine and complex clinical or therapeutic tasks delegated to you, the care plans and delegation protocols used in your organisation
 The types of information you need to collate when obtaining a client history, ways to record and share it
 The indicators for good physical and mental health in relation to the demographic of individuals you are working with; the importance of fluids, nutrition and food safety; ways to signpost individuals to public health interventions or other services if appropriate
 How to support a person’s comfort and wellbeing, the signs of a person whose health and wellbeing is deteriorating or who is experiencing pain or discomfort
 The main types of mental ill health and their impact on people’s lives; indicators for mental capacity, the importance of early diagnosis in relation to cognitive issues; the possible signs of mental ill health and learning disability in people
 External factors, adapting from childhood to adulthood, depression, delirium or the normal ageing process may be mistaken for mental ill health; how changes in cognition can impact health and wellbeing; how to report changes and deterioration; how to support others to report changes and deterioration, how to escalate changes and deterioration
 How to perform basic life support and use adjuncts to support resuscitation

Duty of care and candour, safeguarding, equality and diversity

You will know and understand:
 Legislation, policies and local ways of working about duty of care, candour, raising concerns, safeguarding/ protection from abuse, diversity, equality and inclusion; what they mean, why they are important, how to promote them to others
 How discrimination can happen; how to deal with conflicts between a person’s rights and a duty of care
 The signs of abuse, what to do if you suspect it, how to reduce the chances of abuse as much as possible

Person centred care, treatment and support

You will know and understand:
 Why it is important to gain consent (4), even when it is difficult; how to undertake risk assessment in enabling a person centred approach; why it is important to promote ‘person centred care, treatment and support’
 Why it is important to encourage people to be actively involved in their own care or treatment; why it is important to give people choices about their care and to treat people as valuable and unique
 Why safety and clinical effectiveness are important; the importance of managing relationships and boundaries with service users

Communication

You will know and understand:
 Why it is important to promote effective communication at work; how to communicate with people who have specific language needs or wishes; how to reduce communication problems and respond to complaints; techniques for difficult situations, local guidelines for dealing with abusive behaviour
 How verbal and non-verbal communication may relate to an individual’s condition
 Legislation, policies and local ways of working about handling information; why it is important to record and store information securely and confidentially and support others to do so; e-safety; the audit process and how it relates to your role

Personal, people and quality improvement

You will know and understand:
 Your responsibilities and duties; the limits of your competence and authority; that of those you supervise; the values of your organisation; legislation, standards, policies, protocols you should adhere to; why it is important to work in ways agreed by your employer
 How to seek feedback, reflect on your actions, how to evaluate your work and create a personal development plan
 The importance of working well with others, your own health, wellbeing, resilience and that of colleagues; who or where to go for help and advice about anything related to your work or people you support; how to supervise others
 Behaviours expected from a role model; the principles of training and mentoring
 The importance of gathering service user views; ways to identify and escalate opportunities to provide a better or more effective service

Health, safety and security

You will know and understand:
 How to promote health and safety at work; what to do in situations that could cause harm; how to handle hazardous materials
 Move and position people, equipment or other objects safely in line with agreed ways of working
 The meaning of risk /risk assessment; how to recognise risk or hazards, undertake risk assessment, escalate where appropriate, operate safe systems of work
 The importance of a clean workplace; legislation, policies and local ways of working for the prevention of infection; personal hygiene, hand washing; the right use of PPE : gloves, aprons, masks; how infections start and spread; how to clean, disinfect and sterilise

End Point Assessment:

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intermediate health social 2

This apprenticeship is aimed at employees working in a care role such as care workers, day care assistants, healthcare assistants, health care support workers or home care assistants.

Average Duration: The apprenticeship runs for 12 to 14 months

Course Information

The Intermediate Health and Social Care Apprenticeship is made up of a framework which includes:

  • Health and Social Care Diploma NVQ Level 2
  • Preparing to work in the Adult Social Care Certificate Level 2
  • Maths Functional Skills Level 1
  • English Functional Skills Level 1
  • Employment Rights and Responsibilities

Progression

Apprentices may progress to advanced apprenticeship in Adult care.

Assessment

The apprentice is expected to attend college to attain knowledge, training and complete an online portfolio. In addition, they will also be trained by the employer which is then assessed by college assessors and put together as an online portfolio.

Entry qualifications

Applicants will be assessed and interviewed to demonstrate that they are able to cover the range required by the relevant NVQ at work. In addition, the apprentices are expected to carry out initial assessments in English and Maths where they would be expected to ideally achieve a level 1 in both the subject areas. If you do have GCSE then they don’t have to do functional skills as a part of the apprenticeship.

How to apply

You can apply through the college application. Once you have applied to the college, you will be invited for an interview at the college and also with the potential employer.

Unit Title

These are the elements of the course, please browse through and select the ones that best match your training and company requirements.

Mandatory units include:

  • Introduction to Communication
  • Introduction to Personal Development
  • Introduction to Equality and Inclusion
  • Introduction to Duty of Care
  • Principles of Safeguarding and Protection
  • The Role of the Health and Social-Care Worker
  • Implement Person-Centred Approaches
  • Contribute to Health and Safety
  • Handle Information

Optional Units Sample:

  • Dementia Awareness
  • Principles of Infection Prevention and Control
  • Understand the context of supporting individuals with learning difficulties

Location

We can accommodate different models based on the needs of the employer but generally the model is one/half day a week at our Enfield Centre or Tottenham Centre and the rest of the time working closely with an employer.

For a print out of this information click here

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Adult Care Worker.png

Level: 2 Duration: 12 to 18 months

Occupational:

Profile Adult Care Workers are the frontline staff who help adults with care and support needs to achieve their personal goals and live as independently and safely as possible, enabling them to have control and choice in their lives. Job titles might include: Care Assistant, Care Worker, Support Worker, Personal Assistant, Relief Team Worker, Support Worker - Supported Living, Key Worker in Residential Settings, Key Worker in Domiciliary Services, Key Worker in Day Services, Home Care Support Worker, Substance Misuse Worker, Learning Disability Support Worker, Mental Health Support Worker, Mental Health Outreach Worker and Re-enablement Worker. Adult Care Workers need to have the right values and behaviours developing competences and skills to provide high quality compassionate care and support. They are the frontline staff who help adults with care and support needs to achieve their personal goals and live as independently and safely as possible, enabling them to have control and choice in their lives which is at the heart of person centred care. Job roles are varied and determined by and relevant to the type of the service being provided and the person supported. Adult Care Workers may work in residential or nursing homes, domiciliary care, day centres, a person’s own home or some clinical healthcare settings.

Entry Criteria: Applicants will be assessed and interviewed to demonstrate that they have the ability to cover the range required by the apprenticeship standard, at work. In addition, the apprentices are expected to carry out initial assessments in English and Maths where they would be expected to achieve Level 1 in both subject areas. If an apprentice has a GCSE in Maths and English or ICT at A*- C, they don’t need to complete functional skills as a part of the apprenticeship.

Delivery Model: This apprenticeship standard can be delivered in a number of ways:
 At the employer site
 At the college campus
 It can be delivered to a cohort of learners or as one to one individual training
 The course is a roll on roll off programme which means that we can start this at any point in the year.

Progression: Completing this apprenticeship programme with its transferable skills will enable progression into roles such as a Lead Adult Care roles or other supervisory/management roles.

Additional information: As part of the apprenticeship the learners are expected to complete level 2 diploma in adult care and also achieve level 1 functional skills in Math and English (if they haven’t already got the required level of Math and English)

Knowledge:

Main Tasks

You will know and understand:
 The tasks and responsibilities of the job role relevant to the context of the service in which they are working. This could include supporting with social activities, monitoring health, assisting with eating, mobility and personal care
 Professional boundaries and limits of their training and expertise
 Relevant statutory standards and codes of practice for their role
 What the ‘duty of care’ is in practice
 How to contribute towards the development and creation of a care plan underpinned by the individuals preferences in regard to the way they want to be supported
 How to identify, respond to and escalate changes to physical, social, and emotional needs of individuals
 How to access, follow and be compliant with regulations and organisational policies and procedures

Right Values and Behaviours

You will know and understand:
 How to support and enable individuals to achieve their personal aims and goals
 What dignity means in how to work with individuals and others
 The importance of respecting diversity and treating everyone equally

Communication

You will know and understand:
 The barriers to communication
 The impact of non-verbal communication
 The importance of active listening
 How the way they communicate can affect others
 About different forms of communication e.g. signing, communication boards
 How to find out the best way to communicate with the individual they are supporting
 How to make sure confidential information is kept safe

Safeguarding

You will know and understand:
 Know what abuse is and what to do when they have concerns someone is being abused
 The national and local strategies for safeguarding and protection from abuse
 What to do when receiving comments and complaints
 How to recognise unsafe practices in the workplace
 The importance and process of whistleblowing
 How to address any dilemmas they may face between a person’s rights and their safety

Health and Wellbeing for the Individuals and Work Colleagues they Support

You will know and understand:
 The health and safety responsibilities of self, employer and workers
 How to keep safe in the work environment
 What to do when there is an accident or sudden illness
 What to do with hazardous substances
 How to promote fire safety
 How to reduce the spread of infection
 What a risk assessment is and how it can be used to promote person centred care safely

Professional Development

You will know and understand:
 What a professional relationship is with the person being supported and colleagues
 How to work together with other people and organisations in the interest of the person being supported
 How to be actively involved in their personal development plan
 The importance of excellent core skills in writing, numbers and information technology
 What to do to develop, sustain and exhibit a positive attitude and personal resilience
 Where and how to access specialist knowledge when needed to support performance of the job role

Skills:

Supportive

You will be able to:
 Support individuals they are working with according to their personal care/support plan
 Ask for help from an appropriate person when not confident or skilled in any aspect of their role
 Provide individuals with information to enable them to have choice about the way they are supported
 Encourage individuals to participate in the way their care and support is delivered
 Ensure the individual knows what they are agreeing to regarding the way in which they are supported
 Contribute to the on-going development of care/support plans for the individual they support
 Support individuals with cognitive, physical or sensory impairments

Treating people with respect and dignity and honouring their human rights

You will be able to:
 Ensure dignity is at the centre of all work with the individuals they support, their families, carers and advocates
 Demonstrate all work is person centred, accommodating the individual’s needs, wishes and preferences
 Demonstrate empathy (understanding and compassion) for individuals they support
 Demonstrate courage in supporting people in ways that may challenge their personal/cultural beliefs

Communication

You will be able to:
 Speak clearly and exhibit positive non-verbal communication to individuals, families, carers and advocates
 Use the preferred methods of communication of the individual they support according to their language, culture, sensory needs and their wishes
 Identify and take steps to reduce environmental barriers to communication
 Demonstrate they can check for understanding
 Write clearly and concisely in records and reports
 Keep information safe and confidential according to agreed ways of working

Safeguarding

You will be able to:
 Recognise potential signs of different forms of abuse
 Respond to concerns of abuse according to agreed ways of working
 Recognise, report and challenge unsafe practices

Champion health and wellbeing for the individuals they support

You will be able to:
 Promote the health and wellbeing of the individual they support
 Move people and objects safely
 Demonstrate how to reduce the spread of infection, including use of best practice in hand hygiene
 Demonstrate the promotion of healthy eating and wellbeing by ensuring individuals have access to fluids, food and nutrition
 Demonstrate how to keep people, buildings and themselves safe and secure
 Carry out fire safety procedures when required
 Use risk assessments to support individuals safely
 Recognise symptoms of cognitive impairment, e.g. Dementia, learning disabilities and mental health
 Monitor and report changes in health and wellbeing for individuals they support

Work professionally and seek to develop their own professional development

You will be able to:
 Reflect on own work practices
 Demonstrate the development of their own skills and knowledge, including core skills in writing, numbers and information technology
 Demonstrate their contribution to their development plan
 Demonstrate ability to work in partnership with others to support the individual
 Identify sources of support when conflicts arise with other people or organisations
 Demonstrate they can work within safe, clear professional boundaries
 Show they can access and apply additional skills required to perform the specific job role competently

End Point Assessment:

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higher leadership

This apprenticeship is aimed at employees working in a Management role within a Health and Social Care setting such as managers or assistant managers of residential services, day service managers, day service assistant managers, managers of domiciliary services, assistant managers of domiciliary services, managers of community based services.

Average Duration: The apprenticeship runs for 24 months

Course Information

The Care Leadership and Management Level 5 Apprenticeship comprises of the following elements:

  • Level 5 Diploma in Leadership for Health and Social Care and Children and Young Peoples services
  • Personal Thinking and Learning Skills
  • Employment Rights and Responsibilities

Progression

Apprentices who achieve the Level 5 Diploma can progress to higher education courses in health and social care leadership or courses in working with children and young people at undergraduate or postgraduate level.

Entry qualifications

Applicants must be working in a management, assistant management or an equivalent role. Initial assessment and a role analysis of the job will be carried out to ensure that the role will sufficiently provide evidence to meet the assessment criteria for the qualification.

Assessment

Each apprentice will be allocated an assessor who will meet them in the workplace to support development of required knowledge evidence, collection of product evidence and carry out observation of real work activities. All learners will also be required to carry out a work related research project over a 12 month period.

How to apply

You can apply through the college application. Once you have applied to the college, you will be invited for an interview at the college and also with the potential employer.

Unit Title

These are the elements of the course, please browse through and select the ones that best match your training and company requirements.

Mandatory units include:

  • Use and Develop Systems that Promote Communication
  • Promote Professional Development
  • Champion Equality, Diversity and Inclusion
  • Develop Health and Safety and Risk Management Policies, Procedures and Practices in Health and Social Care or Children and Young People’s Settings
  • Work in Partnership in Health and Social Care or Children and Young People’s Settings
  • Undertake a Research Project within Services for Health and Social Care or Children and Young People
  • Understand Professional Management and Leadership in Health and Social Care or Children and Young People’s Settings

Learners will select an appropriate pathway dependent on their work area:

  • Children and Young People’s Management Pathway
  • Children and Young People’s Advanced Practice Pathway
  • Adults’ Residential Management Pathway
  • Adults’ Management Pathway

Adults’ Advanced Practice Pathway Learners will need to achieve a total of 90 credits.

Location

We can accommodate different models based on the needs of the employer, but generally this qualification will be self-directed learning with assessor support.

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Lead Adult Care.png

Level: 3 Duration: 18 to 24 months

Occupational:

Profile Lead Adult Care Workers are the front line staff who help adults with care and support needs to achieve their personal goals and live as independently and safely as possible, enabling them to have control and choice in their lives. In addition, Lead Adult Care Workers have responsibility for providing supervision, front line leadership, guidance and direction for others, or working autonomously, exercising judgement and accountability. As a Lead Adult Care Worker you will make a positive difference to someone’s life when they are faced with physical, practical, social, emotional or intellectual challenges. You will be expected to exercise judgement and take appropriate action to support individuals to maintain their independence, dignity and control. By providing leadership, guidance and direction at the front line of care delivery you will be instrumental in improving the health and well being of those receiving care and support. Lead Adult Care Workers will in some circumstances have delegated responsibility for the standard of care provided and may supervise the work of other care workers. This exercising of autonomy and accountability means leading and supporting others to comply with expected standards and behaviours. Lead Adult Care Workers may work in residential or nursing homes, domiciliary care, day centres or some clinical healthcare settings. As well as covering Lead Adult Care Workers this standard also covers Lead Personal Assistants who can work at this senior level but they may only work directly for one individual who needs support and/or care services, usually within their own home.

Entry Criteria: Applicants will be assessed and interviewed to demonstrate that they have the ability to cover the range required by the apprenticeship standard, at work. In addition, the apprentices are expected to carry out initial assessments in English and Maths where they would be expected to achieve Level 1 in both subject areas. If an apprentice has a GCSE in Maths and English or ICT at A*- C, they don’t need to complete functional skills as a part of the apprenticeship.

Delivery Model: This apprenticeship standard can be delivered in a number of ways:
 At the employer site
 At the college campus
 It can be delivered to a cohort of learners or as one to one individual training
 The course is a roll on roll off programme which means that we can start this at any point in the year

Progression: Completing this apprenticeship programme with its transferable skills will enable progression into roles such supervisory or management roles

Additional information: There are no entry requirements to the apprenticeship but employers may run their own selection process. Apprentices without Level 1 English and Maths will need to achieve this level and take the test for Level 2 English and Maths prior to completion of their Apprenticeship. As part of the apprenticeship the learners are expected to complete level 3 diploma in adult care and also achieve level 2 functional skills in Math and English (if they haven’t already got the required level of Math and English)

Values

You will be caring and compassionate; honest; conscientious and committed

Behaviours

You will treat people with dignity, respecting individual’s diversity, beliefs, culture, values, needs, privacy and preferences; show respect and empathy for those you work with; have the courage to challenge areas of concern and work to best practice; be adaptable, reliable and consistent; show discretion; show resilience and self-awareness

Knowledge:

Main Tasks

You will know and understand:
 Their job roles and other worker roles relevant to the context of the service in which they are working. This could include supporting with social activities, monitoring health, assisting with eating, mobility and personal care
 Both their own and other workers professional boundaries and limits training and expertise
 Relevant statutory Standards and Codes of Practice for their role
 What the ‘Duty of Care’ is in practice
 How to create and develop a care plan based on the person’s preferences in the way they want to be supported
 How to monitor, plan, review a care plan in response to changing physical, social, and emotional needs of individuals
 How to lead and support others to ensure compliance with regulations and organisational policies and procedures

Right Values and Behaviours

You will know and understand:
 How to ensure that dignity is at the centre of all work with individuals and their support circles
 The importance of respecting diversity, the principles of inclusion and treating everyone fairly

Communication

You will know and understand:
 The barriers to communication and be able to both identify, and determine, the best solutions to achieve success when communicating with the individual they are supporting
 How to communicate clearly both verbally and non-verbally and able to influence others to maximise the quality of interaction
 The role of advocates and when they might be involved
 Their own, and other workers’ responsibilities for ensuring confidential information is kept safe

Safeguarding

You will know and understand:
 What abuse is and what to do when they have concerns someone is being abused
 The national and local strategies for safeguarding and protection from abuse
 What to do when receiving comments and complaints ensuring appropriate and timely actions takes place
 How to recognise and prevent unsafe practices in the workplace
 The importance and process of whistleblowing, being able to facilitate timely intervention
 How to address and resolve any dilemmas they may face between a person’s rights and their safety

Health and Well being for the Individuals and Work Colleagues they Support

You will know and understand:
 The health and safety responsibilities of self, employer and workers
 How to keep safe in the work environment
 What to do when there is an accident or sudden illness and take appropriate action
 What to do with hazardous substances
 How to promote fire safety and how to support others to so
 How to reduce the spread of infection and support others in infection prevention and control
 How to use and promote with others where relevant, risk assessments to enable a person centred approach to delivering care

Personal and People Development

You will know and understand:
 What a professional relationship is with the person being supported and colleagues
 How to work with other people and organisations in the interest of the person being supported
 How to be actively involved in their own personal development plan and, where appropriate, other worker’s personal development plans
 How to demonstrate the importance of excellent core skills in writing, numbers and information technology
 How to develop and sustain a positive attitude and address signs and symptoms of stress in self and other colleagues
 How to carry out research relevant to individuals’ support needs and share with others
 How to access and apply good practice relating to their role
 How to access and apply specialist knowledge when needed to support performance in the job role

Skills:

Main Tasks and Responsibilities according to their Job Role

You will be able to:
 Support individuals they are working with according to their personal care/support plan
 Take the initiative when working outside normal duties and responsibilities
 Recognise and access help when not confident or skilled in any aspect of the role that they are undertaking
 Implement/facilitate the specialist assessment of social, physical, emotional and spiritual needs of individuals with cognitive, sensory and physical impairments
 Contribute to the development and ongoing review of care/support plans for the individuals they support
 Provide individuals with information to enable them to exercise choice on how they are supported
 Encourage individuals to actively participate in the way their care and support is delivered
 Ensure that individuals know what they are agreeing to regarding the way in which they are supported
 Lead and support colleagues to understand how to establish informed consent when providing care and support
 Guide, mentor and contribute to the development of colleagues in the execution of their duties and responsibilities

Treat people with respect and dignity and honour their human rights

You will be able to:
 Demonstrate dignity in their working role with individuals they support, their families, carers and other professionals
 Support others to understand the importance of equality, diversity and inclusion in social care
 Exhibit empathy for individuals they support, i.e. understanding and compassion
 Exhibit courage in supporting individuals in ways that may challenge their own cultural and belief systems

Communication

You will be able to:
 Demonstrate and promote to other workers excellent communication skills including confirmation of understanding to individuals, their families, carers and professionals
 Use and facilitate methods of communication preferred by the individual they support according to the individual’s language, cultural and sensory needs, wishes and preferences
 Take the initiative and reduce environmental barriers to communication
 Demonstrate and ensure that records and reports are written clearly and concisely
 Lead and support others to keep information safe, preserve confidentiality in accordance with agreed ways of working

Safeguarding

You will be able to:
 Support others, to recognise and respond to potential signs of abuse according to agreed ways of working
 Work in partnership with external agencies to respond to concerns of abuse
 Lead and support others to address conflicts or dilemmas that may arise between an individual’s rights and duty of care
 Recognise, report, respond to and record unsafe practices and encourage others to do so

Champion health and well being for the individuals they support

You will be able to:
 Lead and mentor others where appropriate to promote the wellbeing of the individuals they support
 Demonstrate the management of the reduction of infection, including use of best practice in hand hygiene
 Promote healthy eating and well being by supporting individuals to have access to fluids, food and nutrition
 Carry out fire safety procedures and manage others to do so
 Develop risk assessments and use in a person centred way to support individuals safely including moving and assisting people and objects
 Manage, monitor, report and respond to changes in the health and well being of the individuals they support

Work professionally and seek to develop their own professional development

You will be able to:
 Take the initiative to identify and form professional relationships with other people and organisations
 Demonstrate, manage and support self and others to work within safe, clear professional boundaries
 Take the initiative to evaluate and improve own skills and knowledge through reflective practice, supervision, feedback and learning opportunities
 Demonstrate continuous professional development
 Carry out research relevant to individuals’ support needs and share with others
 Demonstrate where necessary mentoring and supervision to others in the workplace
 Demonstrate good team/partnership working skills
 Demonstrate their contribution to robust recruitment and induction processes

End Point Assessment:

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intermediate health social 2

This apprenticeship is aimed at those who provide vital assistance to healthcare professionals that work within the maternity wards/units. They work in clinical services and look after the well-being and comfort of patients. They may have a supervisory role. They move people safely, looking after their well-being and comfort.

Average Duration: The apprenticeship runs for 18 to 24 months

Course Information

The Advanced Clinical Healthcare Apprenticeship (Maternity Support) is made up of a framework which includes:

  • Level 3 Diploma in Clinical Healthcare – Maternity Support Pathway
  • Math Functional Skills Level 2
  • English Functional Skills Level 2
  • Employment Rights and Responsibilities

Progression

Apprentices may progress to higher apprenticeships in in clinical care; care management, team leading.

Entry qualifications

Applicants will be assessed and interviewed where they will need to demonstrate that they will cover the range required by the relevant NVQ at work. In addition to that the apprentices are expected to carry out initial assessments in English and Math where they would be expected to ideally achieve a level 1 in both the subject areas. If you do have GCSE then you don’t have to do any functional skills as a part of the apprenticeships.

Assessment

The apprentice is expected to attend college to attain knowledge training and complete online portfolio. In addition to that they will also be trained by the employer which is then assessed by college assessors and put together as an online portfolio.

How to apply

You can apply through the college application. Once you have applied to the college, you will be invited for an interview at the college and also with the potential employer.

Course Elements / Sample Course Units

These are the elements of the course, please browse through and select the ones that best match your training and company requirements.

Mandatory units include:

  • Engage in personal development in health, social care or children’s and young people’s settings
  • Promote communication in health, social care or children’s and young people’s settings
  • Promote equality and inclusion in health, social care or children’s and young people’s settings
  • Promote and implement health and safety in health and social care
  • Understand how to safeguard the wellbeing of children and young people
  • Promote person-centred approaches in health and social care settings
  • The role of the health and social care worker
  • Promote good practice in handling information in health and social care settings
  • The principles of infection prevention and control
  • Causes and spread of infection
  • Cleaning, decontamination and waste management
  • Principles for implementing duty of care in health, social care or children’s and young people’s settings

Optional Units Sample:

A minimum of 30 credits must be achieved from the option units – a minimum of 11 credits must be at level 3 or above.

  • Care for the physical and nutritional needs of babies and young children
  • Care for a newly born baby when the mother is unable to do so
  • Care for individuals with urethral catheters
  • Carry out personal hygiene for individuals unable to care for themselves
  • Undertake physiological measurements
  • Select and wear appropriate personal protective equipment for work in healthcare settings
  • Support individuals undergoing healthcare activities
  • Assist the practitioner to carry out healthcare activities

Location

We can accommodate different models based on the needs of the employer but generally the model is one/half day a week at our Enfield Campus or Tottenham Campus and the rest of the time working closely with an employer.

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advanced clinical

This apprenticeship is aimed those who provide vital assistance to healthcare professionals that diagnose, treat and care for patients. They work in clinical services e.g. medical, surgical, critical care, outpatients, community and A&E and look after the well-being and comfort of patients. They may have a supervisory role. These roles provide vital assistance to paramedics responding to emergency calls. They drive the emergency vehicles. They move people safely, looking after their well-being and comfort. They maintain the medical and life saving emergency equipment in the ambulance.

Average Duration: The apprenticeship runs for 12 to 14 months

Course Information

The Intermediate Clinical Healthcare Apprenticeship is made up of a framework which includes:

  • Level 3 Diploma in Clinical Healthcare Support
  • Math Functional Skills Level 2
  • English Functional Skills Level 2
  • Employment Rights and Responsibilities

Progression

Apprentices may progress to advanced apprenticeship in clinical care; care management, team leading

Entry qualifications

Applicants will be assessed and interviewed to demonstrate that they are able to cover the range required by the relevant NVQ at work. In addition, the apprentices are expected to carry out initial assessments in English and Maths where they would be expected to ideally achieve a level 1 in both the subject areas. If you do have GCSE then they don’t have to do functional skills as a part of the apprenticeship.

Assessment

The apprentice is expected to attend college to attain knowledge, training and complete an online portfolio. In addition, they will also be trained by the employer which is then assessed by college assessors and put together as an online portfolio.

How to apply

You can apply through the college application. Once you have applied to the college, you will be invited for an interview at the college and also with the potential employer.

Unit Title

These are the elements of the course, please browse through and select the ones that best match your training and company requirements.

Mandatory units include:

  • Engage in personal development in health, social care or children’s and young people’s settings
  • Promote communication in health, social care or children’s and young people’s settings
  • Promote equality and inclusion in health, social care or children’s and young people’s settings
  • Promote and implement health and safety in health and social care
  • Principles of safeguarding and protection in health and social care
  • Promote person-centred approaches in health and social care
  • The role of the health and social care worker
  • Promote good practice in handling information in health and social care
  • The principles of infection prevention and control
  • Causes and spread of infection
  • Cleaning, decontamination and waste management
  • Principles for implementing duty of care in health, social care or children’s and young people’s settings

Optional Units Sample:

  • Maintaining quality standards, Service improvement in the health sector
  • Enable individuals to change their behaviour to improve their health and wellbeing while working as a Health Trainer
  • Understand mental wellbeing and mental health promotion
  • Understand mental health problems
  • Understand the process and experience of dementia
  • First aid essentials
  • Undertake urethral catheterisation processes
  • Care for individuals with urethral catheters
  • Deliver, monitor and evaluate customer service to external customers
  • Plan and organise meetings
  • Manage own performance in a business environment
  • Undertake stoma care
  • Carry out personal hygiene for individuals unable to care for themselves
  • Undertake treatments and dressings of lesions and wounds
  • Carry out wound drainage care
  • Remove wound closure materials
  • Insert and secure nasogastric tubes
  • Care for individuals with nasogastric tubes
  • Prepare for and carry out extended feeding techniques
  • Undertake physiological measurements
  • Conduct external ear examinations
  • Obtain and test capillary blood samples
  • Remove wound drains
  • Carry out vision screening
  • Administer oral nutritional products to individuals
  • Provide agreed support for foot care
  • Support individuals to manage dysphagia

Location

We can accommodate different models based on the needs of the employer but generally the model is one/half day a week at our Enfield Campus or Tottenham Campus and the rest of the time working closely with an employer.

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intermediate health social 2

This apprenticeship is aimed at employees working in a care role such as care workers, day care assistants, healthcare assistants, health care support workers or home care assistants.

Average Duration: The apprenticeship runs for 12 to 14 months

Course Information

The Advanced Health and Social Care Apprenticeship is made up of a framework which includes:

  • Health and Social Care Diploma NVQ Level 3
  • Preparing to work in the Adult Social Care Certificate Level 3
  • Maths Functional Skills Level 2
  • English Functional Skills Level 2
  • Employment Rights and Responsibilities

Progression

Apprentices may progress to a higher apprenticeship in Adult care or Care Management.

Entry qualifications

Applicants will be assessed and interviewed to demonstrate that they are able to cover the range required by the relevant NVQ at work. In addition, the apprentices are expected to carry out initial assessments in English and Maths where they would be expected to ideally achieve Level 2 in both subject areas. If an apprentice has GCSE then they don’t have to do functional skills as a part of the apprenticeship.

Assessment

The apprentice is expected to attend college to attain knowledge, training and complete an online portfolio. In addition, they will also be trained by the employer which is then assessed by college assessors and put together as an online portfolio.

How to apply

You can apply through the college application. Once you have applied to the college, you will be invited for an interview at the college and also with the potential employer.

Unit Title

These are the elements of the course, please browse through and select the ones that best match your training and company requirements.

Mandatory units include:

  • Promote communication
  • Engage in personal development
  • Promote equality and inclusion
  • Principles for implementing duty of care
  • Principles of safeguarding and protection
  • The role of health and social care worker
  • Promote person centred approaches
  • Promote and implement health and safety
  • Promote good practice in handling information

Optional Units Sample:

  • Understand mental health problems
  • Understand the process and experience of dementia
  • Understand the administration of medication to individuals
  • Personalisation in social care
  • Principles of infection control
  • Responding to the advocacy needs of different groups of people
  • Recognise indications of substance misuse and refer individuals to specialists

Location

We can accommodate different models based on the needs of the employer but generally the model is one/half day a week at our Enfield Centre or Tottenham Centre and the rest of the time working closely with an employer.

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