Adult Care Worker.png

Level: 2 Duration: 12 to 18 months


Profile Adult Care Workers are the frontline staff who help adults with care and support needs to achieve their personal goals and live as independently and safely as possible, enabling them to have control and choice in their lives. Job titles might include: Care Assistant, Care Worker, Support Worker, Personal Assistant, Relief Team Worker, Support Worker - Supported Living, Key Worker in Residential Settings, Key Worker in Domiciliary Services, Key Worker in Day Services, Home Care Support Worker, Substance Misuse Worker, Learning Disability Support Worker, Mental Health Support Worker, Mental Health Outreach Worker and Re-enablement Worker. Adult Care Workers need to have the right values and behaviours developing competences and skills to provide high quality compassionate care and support. They are the frontline staff who help adults with care and support needs to achieve their personal goals and live as independently and safely as possible, enabling them to have control and choice in their lives which is at the heart of person centred care. Job roles are varied and determined by and relevant to the type of the service being provided and the person supported. Adult Care Workers may work in residential or nursing homes, domiciliary care, day centres, a person’s own home or some clinical healthcare settings.

Entry Criteria: Applicants will be assessed and interviewed to demonstrate that they have the ability to cover the range required by the apprenticeship standard, at work. In addition, the apprentices are expected to carry out initial assessments in English and Maths where they would be expected to achieve Level 1 in both subject areas. If an apprentice has a GCSE in Maths and English or ICT at A*- C, they don’t need to complete functional skills as a part of the apprenticeship.

Delivery Model: This apprenticeship standard can be delivered in a number of ways:
 At the employer site
 At the college campus
 It can be delivered to a cohort of learners or as one to one individual training
 The course is a roll on roll off programme which means that we can start this at any point in the year.

Progression: Completing this apprenticeship programme with its transferable skills will enable progression into roles such as a Lead Adult Care roles or other supervisory/management roles.

Additional information: As part of the apprenticeship the learners are expected to complete level 2 diploma in adult care and also achieve level 1 functional skills in Math and English (if they haven’t already got the required level of Math and English)


Main Tasks

You will know and understand:
 The tasks and responsibilities of the job role relevant to the context of the service in which they are working. This could include supporting with social activities, monitoring health, assisting with eating, mobility and personal care
 Professional boundaries and limits of their training and expertise
 Relevant statutory standards and codes of practice for their role
 What the ‘duty of care’ is in practice
 How to contribute towards the development and creation of a care plan underpinned by the individuals preferences in regard to the way they want to be supported
 How to identify, respond to and escalate changes to physical, social, and emotional needs of individuals
 How to access, follow and be compliant with regulations and organisational policies and procedures

Right Values and Behaviours

You will know and understand:
 How to support and enable individuals to achieve their personal aims and goals
 What dignity means in how to work with individuals and others
 The importance of respecting diversity and treating everyone equally


You will know and understand:
 The barriers to communication
 The impact of non-verbal communication
 The importance of active listening
 How the way they communicate can affect others
 About different forms of communication e.g. signing, communication boards
 How to find out the best way to communicate with the individual they are supporting
 How to make sure confidential information is kept safe


You will know and understand:
 Know what abuse is and what to do when they have concerns someone is being abused
 The national and local strategies for safeguarding and protection from abuse
 What to do when receiving comments and complaints
 How to recognise unsafe practices in the workplace
 The importance and process of whistleblowing
 How to address any dilemmas they may face between a person’s rights and their safety

Health and Wellbeing for the Individuals and Work Colleagues they Support

You will know and understand:
 The health and safety responsibilities of self, employer and workers
 How to keep safe in the work environment
 What to do when there is an accident or sudden illness
 What to do with hazardous substances
 How to promote fire safety
 How to reduce the spread of infection
 What a risk assessment is and how it can be used to promote person centred care safely

Professional Development

You will know and understand:
 What a professional relationship is with the person being supported and colleagues
 How to work together with other people and organisations in the interest of the person being supported
 How to be actively involved in their personal development plan
 The importance of excellent core skills in writing, numbers and information technology
 What to do to develop, sustain and exhibit a positive attitude and personal resilience
 Where and how to access specialist knowledge when needed to support performance of the job role



You will be able to:
 Support individuals they are working with according to their personal care/support plan
 Ask for help from an appropriate person when not confident or skilled in any aspect of their role
 Provide individuals with information to enable them to have choice about the way they are supported
 Encourage individuals to participate in the way their care and support is delivered
 Ensure the individual knows what they are agreeing to regarding the way in which they are supported
 Contribute to the on-going development of care/support plans for the individual they support
 Support individuals with cognitive, physical or sensory impairments

Treating people with respect and dignity and honouring their human rights

You will be able to:
 Ensure dignity is at the centre of all work with the individuals they support, their families, carers and advocates
 Demonstrate all work is person centred, accommodating the individual’s needs, wishes and preferences
 Demonstrate empathy (understanding and compassion) for individuals they support
 Demonstrate courage in supporting people in ways that may challenge their personal/cultural beliefs


You will be able to:
 Speak clearly and exhibit positive non-verbal communication to individuals, families, carers and advocates
 Use the preferred methods of communication of the individual they support according to their language, culture, sensory needs and their wishes
 Identify and take steps to reduce environmental barriers to communication
 Demonstrate they can check for understanding
 Write clearly and concisely in records and reports
 Keep information safe and confidential according to agreed ways of working


You will be able to:
 Recognise potential signs of different forms of abuse
 Respond to concerns of abuse according to agreed ways of working
 Recognise, report and challenge unsafe practices

Champion health and wellbeing for the individuals they support

You will be able to:
 Promote the health and wellbeing of the individual they support
 Move people and objects safely
 Demonstrate how to reduce the spread of infection, including use of best practice in hand hygiene
 Demonstrate the promotion of healthy eating and wellbeing by ensuring individuals have access to fluids, food and nutrition
 Demonstrate how to keep people, buildings and themselves safe and secure
 Carry out fire safety procedures when required
 Use risk assessments to support individuals safely
 Recognise symptoms of cognitive impairment, e.g. Dementia, learning disabilities and mental health
 Monitor and report changes in health and wellbeing for individuals they support

Work professionally and seek to develop their own professional development

You will be able to:
 Reflect on own work practices
 Demonstrate the development of their own skills and knowledge, including core skills in writing, numbers and information technology
 Demonstrate their contribution to their development plan
 Demonstrate ability to work in partnership with others to support the individual
 Identify sources of support when conflicts arise with other people or organisations
 Demonstrate they can work within safe, clear professional boundaries
 Show they can access and apply additional skills required to perform the specific job role competently

End Point Assessment:

Capture copy copy copy copy copy copy copy copy copy copy copy copy copy copy

pdfFor a print out of this information click here

Apprenticeship Vacancy Enquiry Form

Please tell us your name

Please enter your date of birth

Please tell us your email address

Please confirm your email address

Please tell us your mobile number

Please tell us your enquiry

Invalid Input

Invalid Input

Invalid Input

Invalid Input