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Senior Healthcare.png

 Level: 3 Duration: 18 to 24 months

Occupational Profile:

Senior Healthcare Support Workers help registered practitioners deliver healthcare services to people. As an experienced support worker, you carry out a range of clinical and nonclinical healthcare or therapeutic tasks, under the direct or indirect supervision of the registered healthcare practitioner. You provide high quality, compassionate healthcare, following standards, policies or protocols and always acting within the limits of your competence. You may work in a range of services e.g. hospital, community, health or day case unit, birth centre or midwifery led unit, someone’s home, operating theatre, nursing or care home, assessment centre, hospice, school, prison, GP surgery, charity or voluntary organisation; working in partnership with individuals, families, carers and other service providers. Learners can opt for 6 different options which include – adult nursing, maternity support, theatre support, mental health support, children and young people support, therapy support.

Entry Criteria: Applicants will be assessed and interviewed to demonstrate that they have the ability to cover the range required by the apprenticeship standard, at work. In addition, the apprentices are expected to carry out initial assessments in English and Maths where they would be expected to ideally achieve Level 1 in both subject areas. If an apprentice has a GCSE in Maths and English or ICT at A*- C, they don’t need to complete functional skills as a part of the apprenticeship.

Delivery Model: This apprenticeship standard can be delivered in a number of ways:
 At the employer site
 At the college campus
 It can be delivered to a cohort of learners or as one to one individual training
 The course is a roll on roll off programme which means that we can start this at any point in the year.

Progression: After a period of working and gaining experience, you may be able to work towards an Assistant Practitioner or Nursing Associate post or, providing you meet the entry requirements, apply to university to become a registered healthcare practitioner.

Additional information: There are no entry requirements to the apprenticeship but employers may run their own selection process. Apprentices without Level 1 English and Maths will need to achieve this level and take the test for Level 2 English and Maths prior to completion of their Apprenticeship.

 Skills:

 Health and wellbeing

 You will be able to:
 Assist registered healthcare practitioners with clinical or therapeutic tasks; follow care plans; notice and report changes
 Gather evidence to assist in obtaining a client history, review health-related data and information
 Promote physical and mental health and wellbeing, providing opportunistic brief advice on health and wellbeing
 Assist with an individual’s overall comfort, identify and respond to signs of pain or discomfort
 Recognise issues and deteriorations in mental and physical health, report and respond appropriately, supporting others to do so
 Recognise limitations in mental capacity and respond appropriately
 Perform basic life support for individuals

 Duty of care and candour, safeguarding, equality and diversity

 You will be able to:
 Follow the principles for equality, diversity and inclusion
 Implement a duty of care and candour
 Safeguard and protect adults and children; promote the principles to others

 Person centred care, treatment and support

 You will be able to:
 Demonstrate what it means in practice to promote and provide person centred care, treatment and support by obtaining valid consent, and carrying out risk assessments
 Work in partnership with the individual, their carer, families and the wider healthcare team
 Promote clinical effectiveness, safety and a good experience for the individual

 Communication

 You will be able to:
 Demonstrate and promote effective communication using a range of techniques
 Observe and record verbal and non-verbal communication
 Handle information (record, report and store information) in line with local and national policies, keep information confidential and support others to do so; take part in audits

 Personal, people and quality improvement

 You will be able to:
 Act within the limits of your competence and authority; ensure that anyone you supervise acts within theirs’
 Take responsibility for, prioritise and reflect on your own actions, work and performance; maintain and further develop your own skills and knowledge, participate in appraisal
 Work as part of a team, seek help and guidance when you are not sure, escalate concerns in a timely manner to the correct person; support or supervise colleagues as required, delegate well- defined tasks appropriately
 Act as a role model; mentor peers; deliver training through demonstration and instruction

 Health, safety and security

 You will be able to:
 Maintain a safe and healthy working environment, take appropriate action in response to incidents or emergencies, following local guidelines
 Move and position individuals, equipment and other items safely
 Undertake risk assessments
 Use a range of techniques for infection prevention and control, eg waste management, spillage, hand washing, use of Personal Protective Equipment (PPE)

Knowledge:

Health and wellbeing

You will know and understand:
 How to carry out routine and complex clinical or therapeutic tasks delegated to you, the care plans and delegation protocols used in your organisation
 The types of information you need to collate when obtaining a client history, ways to record and share it
 The indicators for good physical and mental health in relation to the demographic of individuals you are working with; the importance of fluids, nutrition and food safety; ways to signpost individuals to public health interventions or other services if appropriate
 How to support a person’s comfort and wellbeing, the signs of a person whose health and wellbeing is deteriorating or who is experiencing pain or discomfort
 The main types of mental ill health and their impact on people’s lives; indicators for mental capacity, the importance of early diagnosis in relation to cognitive issues; the possible signs of mental ill health and learning disability in people
 External factors, adapting from childhood to adulthood, depression, delirium or the normal ageing process may be mistaken for mental ill health; how changes in cognition can impact health and wellbeing; how to report changes and deterioration; how to support others to report changes and deterioration, how to escalate changes and deterioration
 How to perform basic life support and use adjuncts to support resuscitation

Duty of care and candour, safeguarding, equality and diversity

You will know and understand:
 Legislation, policies and local ways of working about duty of care, candour, raising concerns, safeguarding/ protection from abuse, diversity, equality and inclusion; what they mean, why they are important, how to promote them to others
 How discrimination can happen; how to deal with conflicts between a person’s rights and a duty of care
 The signs of abuse, what to do if you suspect it, how to reduce the chances of abuse as much as possible

Person centred care, treatment and support

You will know and understand:
 Why it is important to gain consent (4), even when it is difficult; how to undertake risk assessment in enabling a person centred approach; why it is important to promote ‘person centred care, treatment and support’
 Why it is important to encourage people to be actively involved in their own care or treatment; why it is important to give people choices about their care and to treat people as valuable and unique
 Why safety and clinical effectiveness are important; the importance of managing relationships and boundaries with service users

Communication

You will know and understand:
 Why it is important to promote effective communication at work; how to communicate with people who have specific language needs or wishes; how to reduce communication problems and respond to complaints; techniques for difficult situations, local guidelines for dealing with abusive behaviour
 How verbal and non-verbal communication may relate to an individual’s condition
 Legislation, policies and local ways of working about handling information; why it is important to record and store information securely and confidentially and support others to do so; e-safety; the audit process and how it relates to your role

Personal, people and quality improvement

You will know and understand:
 Your responsibilities and duties; the limits of your competence and authority; that of those you supervise; the values of your organisation; legislation, standards, policies, protocols you should adhere to; why it is important to work in ways agreed by your employer
 How to seek feedback, reflect on your actions, how to evaluate your work and create a personal development plan
 The importance of working well with others, your own health, wellbeing, resilience and that of colleagues; who or where to go for help and advice about anything related to your work or people you support; how to supervise others
 Behaviours expected from a role model; the principles of training and mentoring
 The importance of gathering service user views; ways to identify and escalate opportunities to provide a better or more effective service

Health, safety and security

You will know and understand:
 How to promote health and safety at work; what to do in situations that could cause harm; how to handle hazardous materials
 Move and position people, equipment or other objects safely in line with agreed ways of working
 The meaning of risk /risk assessment; how to recognise risk or hazards, undertake risk assessment, escalate where appropriate, operate safe systems of work
 The importance of a clean workplace; legislation, policies and local ways of working for the prevention of infection; personal hygiene, hand washing; the right use of PPE : gloves, aprons, masks; how infections start and spread; how to clean, disinfect and sterilise

End Point Assessment:

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