intermediate business

This apprenticeship deals with routine administration support within a business or organisation. Administrators handle the day-to-day tasks in an office and make sure things run smoothly – 97% of employers say that effective administration is essential to their business to ensure its smooth running. The term ‘administration’ covers roles that involve organising people and resources, including executive assistants, secretaries, administration assistants, data entry clerks and office juniors. Without them, information would be hard to find, meetings would be missed and businesses would be less productive.

Average Duration: The apprenticeship runs for 12 months

Course Information

The Intermediate Business Administration Apprenticeship is made up of a framework which includes:

  • Business and Administration Level 2 Diploma
  • Maths Functional Skills Level 1
  • English Functional Skills Level 1
  • ICT Functional Skills Level 1
  • Employment Rights and Responsibilities


Apprentices may progress to full time employment or Advanced Apprenticeships in Business and Administration.

How to apply

You can apply through the college application. Once you have applied to the college, you will be invited for an interview at the college and also with the potential employer.


The apprentice is expected to attend college to attain knowledge, training and complete online exams. In addition, they will also be trained by the employer and expected to complete an online e-portfolio.

Entry qualifications

Applicants will be assessed and interviewed to demonstrate that they have the ability to cover the range required by the relevant NVQ at work. In addition, the apprentices are expected to carry out initial assessments in English and Maths where they would be expected to ideally achieve Level 1 in both subject areas. If an apprentice has a GCSE in Maths and English or ICT at A*- C, they don’t need to complete functional skills as a part of the apprenticeships.

Unit Title

Mandatory Units:

  • Communication in a Business
  • Understanding Employer Organisations
  • Principles of Providing Administrative Services
  • Principles of Business Document Production and Information Management
  • Manage Personal Performance and Development
  • Develop Working Relationships with Colleagues

Optional Units:

Employers and apprentices can combine and choose units from the table on the right column but the tutor/assessor will discuss this at the induction

Group B

  • Administer the recruitment and selection process
  • Handle mail
  • Organise business travel or accommodation
  • Provide reception services
  • Provide admin support for meetings
  • Prepare text from notes using touch typing
  • Manage diary systems
  • Collate and report data
  • Contribute to the organisation of an event
  • Employee rights and responsibilities
  • Prepare text from shorthand
  • Buddy a colleague to develop their skills
  • Store and retrieve information
  • Administer parking dispensations
  • Administer finance
  • Prepare text from recorded audio instructions
  • Archive information
  • Administer HR records
  • Produce business documents
  • Produce minutes of meetings
  • Meet and welcome visitors
  • Health and safety
  • Use telephone and voicemail
  • Contribute to the implementation of IS
  • Develop presentation | Deliver presentation
  • Analyse and present data
  • Maintain and issue stationary
  • Use and maintain office equipment

Group C

  • Using emails
  • Bespoke software
  • Spread sheet software
  • Data management software
  • Presentation software
  • Word processing software
  • Website software
  • Deliver customer service
  • Participate in a project
  • Process customer financial transactions
  • Payroll processing
  • Process information about customers
  • Develop customer relationships

Group D

  • Understand the use of research in business
  • Understand the legal context of business
  • Principles of marketing theory
  • Principles of digital marketing
  • Principles of Customer Relationships
  • Understand Working in a Customer Service Environment
  • Know How to Publish, integrate and share Using social media
  • Exploring social media
  • Understand the safe use of online and social media platforms
  • Equality and diversity
  • Principles of team leading

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