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The College of Haringey, Enfield and North East London


London’s College for Skills

intermediate front house

This Apprenticeship programme is for those who are working on reception or front of house within a hospitality role. Candidates want to develop their knowledge and skills, perhaps moving into a supervisory role within the sector.

Average Duration: The apprenticeship runs for 12 months

Course Information

The Intermediate Front of House Reception Apprenticeship is made up of a framework which includes:

  • Level 2 Certificate in Hospitality and Catering Principles
  • Level 2 NVQ Diploma in Front of House Reception
  • Maths Functional Skills Level 1
  • English Functional Skills Level 1
  • Employment Rights and Responsibilities

Progression

Apprentices may progress to Advanced Apprenticeships in Hospitality Management or Team Leader qualification.

Assessment

The apprentice is expected to attend on the job and off the job training to attain knowledge, training and complete competency units. In addition to that they will also be trained by the employer.

Entry qualifications

There are no formal entry requirements for this qualification. The Apprentices will be assessed and interviewed to demonstrate that they have the ability to cover the range required by the relevant NVQ at work. In addition, apprentices are expected to carry out initial assessments in English and Maths where they need to ideally achieve Level 1 in both subject areas. An apprentice with GCSE grade C and above in English and Maths does not have to complete functional skills as a part of their apprenticeship.

How to apply

You can apply through the college application. Once you have applied to the college, you will be invited for an interview at the college and also with the potential employer.

Unit Title

Mandatory Units include:

  • Maintain a safe, hygienic and secure working environment
  • Work effectively as part of a hospitality team
  • Give customers a positive impression of self and your organisation
  • Effective teamwork

Optional Units include - need to select some of these units:

  • Deal with communications as part of the reception function
  • Deal with arrival of customers
  • Deal with bookings
  • Prepare customer accounts and deal with departures
  • Provide tourism information services to customers
  • Produce documents in a business environment
  • Use office equipment
  • Communicate in a business environment
  • Handle mail and book external services
  • Provide reception services
  • Store and retrieve information
  • Resolve customer service problems
  • Promote additional services or products to customers
  • Deal with customers across a language divide
  • Maintain customer service through effective handover
  • Maintain and deal with payments
  • Reception communication procedures in the hospitality industry
  • Arrival of customers
  • Deal with bookings
  • Departure of customers
  • Handle mail and book external services
  • Dealing with payments
  • Principles of promoting additional services or products to customers
  • Principles of storing and retrieving information
  • Principles of maintaining customer service through effective handover
  • Principles of resolving customer service problems

Location

This training is delivered entirely on the employer’s premises.

For a print out of this information click here

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