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Level: 3 Duration: 18 months

Occupational Profile:

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity. Roles include Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support

Entry criteria: Applicants will be assessed and interviewed to demonstrate that they have the ability to cover the range required by the apprenticeship standard, at work. In addition, the apprentices are expected to have GCSE in subjects including, Maths and English at A*- C or equivalent.

Delivery Model: This apprenticeship standard can be delivered in a number of ways:
 At the college campus (Tottenham Campus)
 The learners can join our cohort of learners on a roll on roll off basis

Progression: Completing this apprenticeship programme with its transferable skills will enable progression into roles such as a higher apprenticeship within the IT sector 

Additional information: As well as ensuring full competency as an IT technician, this standard provides the foundation for progression into a number of career paths within various IT and digital pathways. There are no entry requirements to the apprenticeship but employers may run their own selection process. Apprentices without Level 2 English and Maths will need to achieve this level prior to completion of their Apprenticeship.

Knowledge:

Technical Knowledge and Understanding

You will know and understand:
 Working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment
 Understands maintenance processes and applies them in working practices
 Understands and applies the basic elements and architecture of computer systems
 Understands where to apply the relevant numerical skills e.g Binary
 Understands he relevant networking skills necessary to maintain a secure network
 Understands the similarities, differences and benefits of the current Operating Systems available
 Understands how to operate remotely and how to deploy and securely integrate mobile devices
 Understanding and working knowledge of Cloud and Cloud Services
 Understands the importance of disaster recovery and how a disaster recovery plan works and their role within it
 Understands the similarities and differences between a range of coding and logic
 Understands and complies with business processes
 Working knowledge of business IT skills relevant to the organisation

Skills:

Technical Competencies

You will be able to:
 Communication: works both independently and as part of a team and following the organisations standards; competently demonstrating an ability to communicate both in writing and orally at all levels, using a range of tools and demonstrating strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during all tasks.
 IT Security: Demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation
 Remote Infrastructure: Effectively operates a range of mobile devices and securely add them to a network in accordance with organisations policies and procedures
 Data: effectively records, analyses and communicates data at the appropriate level using the organisation’s standard tools and processes and to all stakeholders within the responsibility of the position
 Problem solving: applies structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyses problems by selecting the digital appropriate tools and techniques in line with organisation guidance and to obtain the relevant logistical support as required
 Workflow management: works flexibly and demonstrates the ability to work under pressure to progress allocated tasks in accordance with the organisation’s reporting and quality systems
 Health and Safety: Interprets and follows IT legislation to securely and professional work productively in the work environment
 Performance: Optimises the performance of hardware, software and Network Systems and services in line with business requirements
 Can explain the correct processes associated with WEEE (the Waste Electrical and Electronic Equipment Directive)

Apprentices must achieve the following vendor/ professional qualifications
 Networking and Architecture
 Mobile and Operating Systems
 Cloud Services
 Coding and Logic
 Business Processes

Behaviour:

Underpinning Skills, Attitudes and Behaviours

What is required:
 Logical and creative thinking skills
 Analytical and problem solving skills
 Ability to work independently and to take responsibility
 Can use own initiative
 A thorough and organised approach
 Ability to work with a range of internal and external people
 Ability to communicate effectively in a variety of situations
 Maintain productive, professional and secure working environment

End Point Assessment:

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