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Team Leader supervisor.png

Level: 3 Duration: 18 to 24 months

Occupational Profile:

A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally. Roles/Occupations may include: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.

Entry criteria: Applicants will be assessed and interviewed to demonstrate that they have the ability to cover the range required by the apprenticeship standard, at work. In addition, the apprentices are expected to carry out initial assessments in English and Maths where they would be expected to ideally achieve Level 1 in both subject areas. If an apprentice has a GCSE in Maths and English or ICT at A*- C, they don’t need to complete functional skills as a part of the apprenticeship.

Delivery Model: This apprenticeship standard can be delivered in a number of ways:
 At the employer site
 At the college campus
 It can be delivered to a cohort of learners or as one to one individual training
 The course is a roll on roll off programme which means that we can start this at any point in the year

Progression: On completion, apprentices may choose to register as Associate members with the Chartered Management Institute and/or the Institute of Leadership & Management, to support their professional career development and progression into higher management roles.

Additional information: There are no entry requirements to the apprenticeship but employers may run their own selection process. Apprentices without Level 2 English and Maths will need to achieve this level prior to completion of their Apprenticeship.

Skills:

Leading People

You will be able to:
n Able to communicate organisation strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively

Managing People

You will be able to:
 Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback

Building Relationships

You will be able to:
 Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams. Building relationships with customers and managing these effectively

Communication

You will be able to:
 Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management. Use of active listening and provision of constructive feedback

Operational Management

You will be able to:
 Able to organise, manage resources and risk, and monitor progress to deliver against the project plan. Ability to use relevant project management tools, and take corrective action to ensure successful project delivery

Finance

You will be able to:
 Applying organisational governance and compliance requirements to ensure effective budget controls

Self-Awareness

You will be able to:
 Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received

Management of Self

You will be able to:
 Able to create an effective personal development plan, and use time management techniques to manage workload and pressure

Decision Making

You will be able to:
 Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required

Knowledge:

Leading People

You will know and understand:
 Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion

Managing People

You will know and understand:
 Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour

Building Relationships

You will know and understand:
 Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives

Communication

You will know and understand:
 Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns

Operational Management

You will know and understand:
 Understand how organisational strategy is developed. Know how to implement operational/team plans and manage resources and approaches to managing change within the team. Understand data management, and the use of different technologies in business

Project Management

You will know and understand:
 Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools

Finance

You will know and understand:
 Understand organisational governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun

Awareness of Self

You will know and understand:
 Know how to be self-aware and understand unconscious bias and inclusive. Understand learning styles, feedback mechanisms and how to use emotional intelligence

Management of Self

You will know and understand:
 Understand time management techniques and tools, and how to prioritise activities and approaches to planning

Decision Making

You will know and understand:
 Understand problem solving and decision making techniques, and how to analyse data to support decision making

Behaviours:

Takes responsibility

What is required:
 Drive to achieve in all aspects of work. Demonstrates resilience and accountability
 Determination when managing difficult situations

Inclusive

What is required:
 Open, approachable, authentic, and able to build trust with others. Seeks views of others

Agile

What is required:
 Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and need for change

Professionalism

What is required:
 Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values

End Point Assessment:

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