tracking

Retail

retail_level_4.png

Occupational Profile

Retail managers are responsible for delivering sales targets and a positive experience to customers that will encourage repeat custom and loyalty to the brand / business. It is a diverse role that includes leading and developing a team to achieve business objectives and work with a wide range of people, requiring excellent communication skills. Maximising income and minimising wastage are essential to the job and therefore individuals must develop a sound understanding of business and people management principles to support the achievement of the vision and objectives of the business. Retail managers champion the way for personal development, training and continuous improvement, encouraging their team to develop their own skills and abilities to enhance business performance and productivity.
Entry criteria: Employers will set their own entry requirements, but it is expected that the individual would have worked within a supervisory role to start on this apprenticeship standard. Applicants will be assessed and interviewed to demonstrate that they have the ability to cover the range required by the apprenticeship standard. In addition, they are expected to carry out initial assessments in English and Maths. If an applicant has a GCSE in Maths and English at A*- C, they don’t need to complete functional skills as a part of the apprenticeship.
Duration: 12 to 18 Months
Delivery Model: The delivery model for this apprenticeship is decided by the employer in agreement with the college.
Progression: Progression from this apprenticeship would be into a retail store manager, senior retail manager or area manager position.
Additional information: Apprentices without Level 2 English and Maths need to achieve this level prior to completion of their Apprenticeship.

Knowledge Skills and Behaviours

On completion of the level 4 Retail Manager Apprenticeship successful applicants will have the following knowledge, skills and behaviours as defined by the Apprenticeship standard:

- Customer
- Business
- Financial
- Leadership
- Marketing
- Communication
- Sales and Promotion
- Products and Service
- Brand Reputation
- Merchandising
- Stock
- Technology
- Developing Self and Others
- Team performance
- Legal & Governance
- Diversity

Capture_copy_copy_copy_copy.JPG

For more information please use the contact details for Helen Camilleri below:

This email address is being protected from spambots. You need JavaScript enabled to view it. 

TEL: 07341736371

WEB: www.conel.ac.uk

For a print out of this information click here

level_2_retailer.png

Occupational Profile

The main purpose of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments, for example, using a till.
Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations. Therefore, retailers enjoy direct contact with a wide range of people and are motivated by completing a sale and knowing a customer is happy with their purchase.
They can work in a variety of shops and other retail establishments: small boutiques, large high street chains, supermarkets and well-known department stores are just some examples. More specialist retailers include funeral services, garden centres, delicatessens and people who work in remote environments for example in telephone, on-line and mail order retail.

Entry criteria: Applicants will be assessed and interviewed to demonstrate that they have the ability to cover the range required by the apprenticeship standard. In addition, they are expected to carry out initial assessments in English and Maths. If an applicant has a GCSE in Maths and English at A*- C, they don’t need to complete functional skills as a part of the apprenticeship.
Duration: 12 months
Delivery Model: The delivery model for this apprenticeship is decided by the employer in agreement with the college.
Progression: Completing this apprenticeship programme with its transferable skills will enable progression into specialist, team leading, supervisory or first line management roles within retail and higher level training and apprenticeships.
Additional information: There are no entry requirements to the apprenticeship but employers may run their own selection process. Apprentices without Level 1 English and Maths will need to achieve this level and take the test for Level 2 English and Maths prior to completion of their Apprenticeship.

Knowledge Skills and Behaviours

On completion of the level 2 Retailer Apprenticeship successful applicants will have the following knowledge, skills and behaviours as defined by the Apprenticeship standard:

- Customer
- Business
- Financial
- Marketing
- Communication
- Sales and Promotion
- Products and Service
- Brand reputation
- Merchandising
- Stock
- Technology
- Team
- Performance
- Legal & Governance
- Diversity
- Environment

Capture_copy_copy.JPG

For more information please use the contact details for Helen Camilleri below:

This email address is being protected from spambots. You need JavaScript enabled to view it. 

TEL: 07341736371

WEB: www.conel.ac.uk

For a print out of this information click here

 

Level_3.png

Occupational Profile

Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers. They may have to deputise for managers in their absence. The role is dynamic and in one day can involve a variety of different functions. Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures. Retail team leaders gain the most of their team on a day to day basis, ensuring they are fully trained and work effectively and to the best of their ability.

Entry criteria: Employers will set their own entry requirements, but it is expected that the individual would
have worked with an operational role within the industry to start on this apprenticeship standard.
Applicants will be assessed and interviewed to demonstrate that they have the ability to cover the range
required by the apprenticeship standard. In addition, they are expected to carry out initial assessments in
English and Maths. If an applicant has a GCSE in Maths and English at A*- C, they don’t need to complete
functional skills as a part of the apprenticeship.
Duration: 12 month
Delivery Model: The delivery model for this apprenticeship is decided by the employer in agreement with the college.
Progression: Completing this apprenticeship programme will enable progression into a junior retail management position.
Additional information: Apprentices without Level 2 English and Maths need to achieve this level prior to completion of their Apprenticeship.

Knowledge Skills and Behaviours

On completion of the level 3 Retail Team Leader Apprenticeship successful applicants will have the following knowledge, skills and behaviours as defined by the Apprenticeship standard:

- Customer
- Business
- Financial
- Leadership
- Marketing
- Communication
- Sales and Promotion
- Products and Service
- Brand Reputation
- Merchandising
- Stock
- Technology
- Developing Self and Others
- Team performance
- Legal & Governance
- Diversity

Capture_copy_copy_copy.JPG

For more information please use the contact details for Helen Camilleri below:

This email address is being protected from spambots. You need JavaScript enabled to view it. 

TEL: 07341736371

WEB: www.conel.ac.uk

For a print out of this information click here

26069882854_d7843b0c5c_z.jpg

If you want a career in a fast paced and varied industry, a career in retail might be what you are looking for!

The retail industry is the largest UK private sector employer — employing almost three million people, with opportunities to progress from shop floor roles to management and beyond.

Course Overview: 

Our Pre-Apprenticeship Retail Programme is a 2-week interactive assessment and training workshop. It aims to prepare participants with the appropriate skills, knowledge and behaviours for successful recruitment on to a level 2 Retailer Apprenticeship with a trusted retail employer.

Content: 

• Confidence and team building development
• Initial assessment of learning and support needs
• Planning for learning and support needs to be met
• Introduction to Retail: 
-Understanding the business of retail
-Understanding how individuals and teams contribute to the effectiveness of a retail business
-Understanding customer service in the retail sector
-Understanding the retail selling process
-Developing good working relationships, attitudes and behaviours
•Preparing for and participating in a mock assessment for a level 2 Retailer Apprenticeship role:
-CV writing
-What is an assessment centre?
-Competencies
-Competency based interviews
-Behavioural simulation exercise
-Maximising chances of success

Outcomes:

•Individual Assessment Summary Report
•Individual Action Plan
•A CV that can pass the initial screening criteria for a L2 Retailer Apprenticeship
•Level 1 Award in Retail Knowledge (RQF)
•Mock Assessment - feedback and outcome report

For more information please use the contact details for Helen Camilleri below:

This email address is being protected from spambots. You need JavaScript enabled to view it. 

TEL: 07341736371

WEB: www.conel.ac.uk

For a print out of this information click here

Apprenticeships

Accounting

Business Administration

Childcare

Cleaning

Construction

Customer Service

Engineering

Hairdressing

Health and Social Care

Hospitality

IT

Management

Retail

Teaching

Travel

Warehousing

Enquiry Form

Please tell us your name

/ /

Please enter your date of birth

Please tell us your email address

Please confirm your email address

Please tell us your mobile number

Please tell us your enquiry

Invalid Input

Invalid Input

Invalid Input

×