Customer Service Principles - Level 2 Certificate

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Location: Offsite
Duration: 6 Days
Times: 9.30am – 16:00pm

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About the Course

A 6-day course to prepare candidates for cleaning within the STM Group.

What Will I Study?

Candidates will gain:

  • An understanding of basic cleaning principles and how the role fits within the Facilities Services Industry.
  • Customer service skills that are required, as part of this job role.
  • An understanding of the requirements of the job role, the service standards and expectations.
  • Health and Safety and COSHH. PPE and Customer Service.
  • An opportunity to practice interview skills and support to complete the online application process.

What Will I Need?

Entry Requirments:

  • Participants must be unemployed or on a low wage.
  • Participants must be living in the UK for the last three years. If from the EU you must have been living in the UK since 1 January 2021*.

*Proof of residency (ie passport/Settled Status/Pre-Settled Status etc). Proof of address and latest statement of state benefits will be required at enrolment, (eg Universal Credit, Job Seeker’s Allowance or Income Support)

Assessment

Completion of short workbooks/questions at the end of each unit.

Cost

FREE – If you meet the eligibility criteria

What Can I Do After?

Once candidates have completed the programme they will have access to:

  • Full time positions which are based in Railways stations across London.
  • Level 1 Certificate in Introduction to the Facilities Industry – Customer Service.

Book Now

First Name*

Surname*

Email*

Phone Number*

  Please tick here to confirm we can contact you by email in the future to tell you about courses or training you might be interested in.
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