Customer Service Principles - Level 2 Certificate

temp
Location: Distance Learning
Duration: The duration and delivery of the course is flexible and will be discussed between you and your tutor with a timetable that fits around you

Book Now

First Name*

Surname*

Email*

Phone Number*

  Please tick here to confirm we can contact you by email in the future to tell you about courses or training you might be interested in.

About the Course

This course will help you deliver outstanding customer service, improving your awareness of how to understand and meet customers' needs - this is essential, when studies suggest that 96% of unhappy customers don’t ever complain, with 91% of those simply not returning. You will learn how to handle business issues in a professional and courteous manner, responding to feedback and giving a great customer experience.

What Will I Study?

Topics covered can include:

  • Principles of Customer Service and Delivery
  • Understand Customers
  • Understand Employer Organisations

What Can I Do After?

Upon successful completion of the course you will achieve a nationally-recognised qualification, which can help you progress into further study in this area.
For more information please contact marketing@capitalccg.ac.uk.

Book Now

First Name*

Surname*

Email*

Phone Number*

  Please tick here to confirm we can contact you by email in the future to tell you about courses or training you might be interested in.
CLOSE
CLOSE
ajax-loader