The duration and delivery of the course is flexible and will be discussed between you and your tutor with a timetable that fits around you
About the Course
This course will help you deliver outstanding customer service, improving your awareness of how to understand and meet customers' needs - this is essential, when studies suggest that 96% of unhappy customers don’t ever complain, with 91% of those simply not returning. You will learn how to handle business issues in a professional and courteous manner, responding to feedback and giving a great customer experience.
What Will I Study?
Topics covered can include:
- Principles of Customer Service and Delivery
- Understand Customers
- Understand Employer Organisations
What Can I Do After?
Upon successful completion of the course you will achieve a nationally-recognised qualification, which can help you progress into further study in this area.
For more information please contact firstname.lastname@example.org.