This week is National Apprenticeships Week #NAW2020 (an annual week-long celebration of apprenticeships across England) and, as one of London’s leading apprenticeship providers, delivering over 1,250 apprenticeships in 2019, we’re celebrating one of our shining stars, Customer Service Level 2 apprentice David Brown.

Like all apprentices, David has a job and works in North Middlesex Hospital as a Health Records Assistant. David started his apprenticeship in September 2017 and told us: “It was my manager who found the apprenticeship course on the North Middlesex Hospital Intranet.”


During an apprenticeship, the apprentice usually spends one day each week in the classroom where they study for a qualification, and they do their paid job with their employer the other four days of the week. For David, his one day of learning was at CONEL’s Tottenham Centre, studying for a Customer Service Level 2 Diploma.

David, having worked at the hospital for a number of years, started the apprenticeship to develop new skills that will stay with him forever. When asked what he enjoyed the most about his apprenticeship, David said, “I would say improving on my written and verbal communication skills. This has given me more confidence when talking to patients or colleagues.”

David is the first of our learners to achieve a Distinction on the Customer Service Level 2 Apprenticeship. He said: “When I heard I was the first to get a Distinction, I felt very proud of myself. It was hard work but it all feels worth it now.”

When asked about the tutors he had throughout his apprenticeship, David said, “For me, my maths and English tutor really helped and encourage me to pass my maths and English exams. My assessor was also very supportive of me, especially concerning my coursework. They really pushed me and helped me to achieve this Distinction.”

Capital City College Training (CCCT) is the training arm of the Capital City College Group that delivers Apprenticeships. CCCT brings together the expertise of three of London’s largest and most respected colleges – City and Islington College, Westminster Kingsway College and the College of Haringey, Enfield and North East London (CONEL). Together they provide a workforce equipped for today’s opportunities through apprenticeships, continual professional development (CPD) courses and bespoke training.



Monday 3 February

The College of Haringey, Enfield and North East London will be hosting an Information, Advice and Guidance session from 2pm-5pm at its Tottenham Centre.

Wednesday 5 February

CONEL’s two sister colleges, City & Islington College and Westminster Kingsway College will be hosting Information, Advice and Guidance sessions at the Centre for Business, Arts and Technology from 10am-1pm and the Kings Cross Centre from 11am-2pm.

Friday 7 February

The College of Haringey, Enfield and North East London will be hosting an Information, Advice and Guidance Session from 2pm-5pm at its Tottenham Centre.

If you are interested in starting an Apprenticeship, please visit the Capital City College Training (CCCT) website at:

If you are an employer looking for Apprentices please visit:


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